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Purplebricks Reviews | Customer Service Reviews for https://www.feefo.com/reviews/purple-bricks | Feefo

Displaying all 18,441 reviews

Trusted Customer

9 months ago

Date of purchase: 03/08/2024

Disappointed

It was all going so well!… and then I agreed a price and it went downhill from there. Purple Bricks took over 2 weeks to complete the compliance checks which stressed out my buyer and put my chain at...

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Customer Support Team

Purplebricks

9 months ago

Hi, we're very sorry to see that this was your experience and we will ensure your feedback is taken on board, should you wish to discuss your experience in more detail, please don't hesitate to get in touch by providing the full details here: https://www.purplebricks.co.uk/contact-us Many thanks.

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Trusted Customer

9 months ago

Date of purchase: 08/09/2024

Customer Support Team

Purplebricks

9 months ago

Thank you very much for getting in touch, it's really disappointing to see this rating and we're very sorry that you have been left feeling let down, could you reach out using one of the options here: https://www.purplebricks.co.uk/contact-us as this will allow our team to look into it further for you. Many thanks.

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Trusted Customer

9 months ago

Date of purchase: 11/09/2024

Misrepresentation and misleading

We were misled from the start in terms of the process, the costs and the service we were signing up to.

Customer Support Team

Purplebricks

9 months ago

We're so sorry that you have been left feeling this way, we have passed this on to your account manager and have asked that they reach out to you directly to resolve this. Thank you for bringing your experience to our attention and please do let us know if there's anything more we can do for you. Many thanks,

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Trusted Customer

9 months ago

Date of purchase: 14/08/2024

Would reccomend

Excellent service and communication throughout

Customer Support Team

Purplebricks

9 months ago

Amazing! We're over the moon to see that we could communicate with you so well and it's great that we could help you out. Thank you so much for getting in touch and should you ever need any further assistance, please don't hesitate to reach out and let us know. Many thanks.

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Mrs Maxine Raynor

Hexham

9 months ago

Date of purchase: 08/09/2024

What Mrs Maxine Raynor said about Purplebricks:

Quick, efficient and friendly

This is our second house that we are selling. The process is smooth and efficient. There’s someone at the end of the phone quickly, if we need advice. It’s great to be in control.

Customer Support Team

Purplebricks

9 months ago

Amazing! We're really happy that you appreciated the great advice that we could give you and it's great that everything ran so smoothly! We know how important that is. If you ever need any more advice, we are always here to help. Many thanks.

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Trusted Customer

9 months ago

Date of purchase: 09/09/2024

Good

Very good service very good good

Customer Support Team

Purplebricks

9 months ago

Music to our ears. We're really happy that we could provide such a great service and it's fantastic that we could lend a hand. Thank you very much and should you ever need us again, please do let us know. Many thanks.

Trusted Customer

9 months ago

Thank you mike

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Trusted Customer

9 months ago

Date of purchase: 09/09/2024

So far good service

Speedy service and happy to accommodate changes

Customer Support Team

Purplebricks

9 months ago

We're delighted that we could deliver such a speedy service and it's fantastic that we could make those changes for you. Thank you so much for taking the time to share this and should you ever need us again in the future, please don't hesitate to reach out and let us know. Many thanks.

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Trusted Customer

9 months ago

Date of purchase: 10/09/2024

Top class service

Thoroughly top class for professionalism, value for money and efficiency.

Customer Support Team

Purplebricks

9 months ago

This is exactly what we love to see and it's wonderful that you found us to be so efficient and professional. Thank you very much for taking the time out of your day to share this and should you ever need any further assistance from us, please don't hesitate to reach out and let us know. Many thanks.

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Trusted Customer

9 months ago

Date of purchase: 10/09/2024

Cost effective

Simple Quick And cost effective

Customer Support Team

Purplebricks

9 months ago

This is wonderful to see and it's excellent that you found our service cost-effective. We truly appreciate your kind comments and should you ever need any further assistance from us, please don't hesitate to reach out and let us know. Many thanks,

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Trusted Customer

9 months ago

Date of purchase: 31/01/2024

I have had a very bad experience with purple bricks from the beginning of the sale process.There was very poor communication when the viewings were taking place.When my sale didn’t go through I have...

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Customer Support Team

Purplebricks

9 months ago

Hi, thank you very much for getting in touch and bringing your experience to our attention, we can see that you have been in touch with our team, they will now fully investigate your experience and will be back in touch with you directly. Many thanks.

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About Purplebricks

Wave goodbye to the bull and sell your home for free with Purplebricks. Ready for a better way to sell your home? We give you everything you need to sell your home — for free. No more high commission, no more pointless jargon. You pay for optional extras along the way, only if you want to use them. It’s your sale, it’s your choice. Want to see why 9 out of 10 customers recommend Purplebricks? Sell your home for free and find out.

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0800 810 8008

650 The Crescent, Colchester Business Park, Colchester, Essex, CO49YQ, United Kingdom