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Purplebricks Reviews | Customer Service Reviews for https://www.feefo.com/reviews/purple-bricks | Feefo

Displaying all 18,441 reviews

Trusted Customer

9 months ago

Date of purchase: 29/03/2024

Auction or sale, confusing.

Too much confusion between the auction process and the standard sale process. Couldn't differentiate between bids and offers. Shoulx I be accepting offers which were bids or waiting till the end of...

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Customer Support Team

Purplebricks

9 months ago

Thank you very much for getting in touch. We're so sorry to see that there was confusion and we will be ensuring this is looked into so it can be made clearer moving forward, although if you would like to discuss your experience in further detail, please don't hesitate to get in touch. Many thanks.

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Trusted Customer

9 months ago

Date of purchase: 31/08/2024

Slow but bearable

One sale fell through which could have been avoided if PB were quicker off the mark. Also for the second offer we had, it took 2 weeks to receive the memorandum of sale. Everything just seems very...

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Customer Support Team

Purplebricks

9 months ago

Thanks for getting in touch. We are so sorry to see that you have been left feeling this way and we apologise that you found the service slow, this certainly isn't how it should be so we will be looking into your experience further. Thank you for bringing your experience to our attention and if there's anything you'd like to discuss further, please don't hesitate to reach out and let us know. Many thanks,

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Mr Merrick West

Kent

9 months ago

Date of purchase: 09/09/2024

What Mr Merrick West said about Purplebricks:

Don’t bother!

Valuation was over inflated to win the business and then the lady that did it left purple bricks. Clearly just looking for a sale. No staff to to talk with, no one corresponds with you, no one...

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Customer Support Team

Purplebricks

9 months ago

This is really disappointing to see and we apologise that this happened. We have sent this over to the account manager and have asked that they reach out to you so that this can be put right and if there's anything more we can do for you, please do let us know. Many thanks.

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Trusted Customer

9 months ago

Date of purchase: 13/09/2024

Fast and efficient

The local property partner was very helpful and polite. All communication was prompt and very professional.

Customer Support Team

Purplebricks

9 months ago

This is wonderful to see and it's great that we could deliver such a helpful and polite service in such a professional manner. Thank you so much for taking the time to share this and should you ever need any further assistance from us, please don't hesitate to reach out and let us know. Many thanks.

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Miss Kerry Nathan

9 months ago

Date of purchase: 13/09/2024

Customer Support Team

Purplebricks

9 months ago

Wonderful, it's always fantastic to receive a rating like this and if we can ever do anything more for you again, please don't hesitate to reach out and let us know. Many thanks.

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Trusted Customer

9 months ago

Date of purchase: 25/07/2024

Disappointed

They priced house to high.too many people involved. We still not sold it ..when someone showed interest stopped viewing.,!!!had to phone sometimes for feed back told us to go to auction which was...

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Customer Support Team

Purplebricks

9 months ago

Thank you very much for getting in touch and sharing your feedback about this, we will ensure your comments are passed on and should you wish to discuss anything in more detail, please don't hesitate to get in touch. Many thanks.

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Trusted Customer

9 months ago

Date of purchase: 09/09/2024

Did what was required

Straight forward, did what you would expect. Need the sale now!

Customer Support Team

Purplebricks

9 months ago

Amazing! It's wonderful that we could provide such a straightforward service and we are grateful for you taking the time to share this. Thank you so much for getting in touch and should you ever need any further assistance from us, please don't hesitate to let us know. Many thanks.

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Judith Shepherd

Lincoln

9 months ago

Date of purchase: 07/09/2024

What Judith Shepherd said about Purplebricks:

Excellent service

The service from Joe and Jacqueline has been amazing. Keeping me informed and returning my calls for information and help straight away. Thank you Judith

Customer Support Team

Purplebricks

9 months ago

Amazing! We're so happy that Joe and Jacqueline could deliver such an amazing service and keep you so well informed. Thank you very much for getting in touch and should you ever need us again, please don't hesitate to reach out and let us know. Many thanks.

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Mudassir

Manchester

9 months ago

Date of purchase: 12/09/2024

Customer Support Team

Purplebricks

9 months ago

Just what we love to see! Thank you so much for taking the time out of your day to share this and if we can ever lend a hand again, please don't hesitate to let us know. Many thanks.

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Trusted Customer

9 months ago

Date of purchase: 11/09/2024

Really helpful

Prompt and efficient. The agent handled everything.

Customer Support Team

Purplebricks

9 months ago

Amazing! We're so happy that we could impress you with the prompt and efficient service and it's great that we could really lend a hand. Thank you so much for getting in touch and should you ever need us again, please don't hesitate to reach out and let us know. Many thanks.

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About Purplebricks

Wave goodbye to the bull and sell your home for free with Purplebricks. Ready for a better way to sell your home? We give you everything you need to sell your home — for free. No more high commission, no more pointless jargon. You pay for optional extras along the way, only if you want to use them. It’s your sale, it’s your choice. Want to see why 9 out of 10 customers recommend Purplebricks? Sell your home for free and find out.

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0800 810 8008

650 The Crescent, Colchester Business Park, Colchester, Essex, CO49YQ, United Kingdom