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Purplebricks Reviews | Customer Service Reviews for https://www.feefo.com/reviews/purple-bricks | Feefo

Displaying all 18,441 reviews

Robert Andrew

Sheffield

1 year ago

Date of purchase: 01/12/2023

What Robert Andrew said about Purplebricks:

Disgraceful start but fantastic thereafter

The first local agent was a disgrace, did not answer calls or emails. He gas since left the company. The service since the new local agent has been faultless

Customer Support Team

Purplebricks

1 year ago

Hi Robert, thank you very much for getting in touch. We're very sorry that your experience with us didn't get off to the best of starts however we are pleased that we have been able to turn this around and are now delivering an amazing service to you, we truly appreciate your feedback about this and please do let us know if we can ever do anything more for you. Many thanks.

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Trusted Customer

1 year ago

Date of purchase: 01/12/2023

A very efficient way to sell your home

Took away the pressure of selling handled viewings for us kept us updated at every stage via our online account and our account manager was also happy to communicate with us directly a very...

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Customer Support Team

Purplebricks

1 year ago

Feedback like this is exactly what we love to see and we're very happy that we could keep you so well updated and communicate with you so well. Thank you so much for taking the time out of your day to share this and should you ever need any further assistance from us, please don't hesitate to reach out and let us know. Many thanks.

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Trusted Customer

1 year ago

Date of purchase: 29/08/2023

Promise a great service sign up pay and then they don’t care

Incompetent even to the point of receiving this feedback I didn’t purchase from them I sold my late mums property with no help from them after I paid upfront a disaster start to finish left on my own...

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Customer Support Team

Purplebricks

1 year ago

Hi there, thank you for getting in touch. We're so sorry that this happened and we apologise for the frustration caused by the confusion, this certainly shouldn't have occurred so we will be looking into it further for you. Should you wish to get in touch with our Customer Service Team you can do so by sending an email to help@purplebricks.com and a member of the team will start a full investigation. Many thanks.

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Trusted Customer

1 year ago

Date of purchase: 29/11/2023

Very very poor service. Avoid at all costs!

The most stressed I have been for a long time dealing with incompetent people at purple brick. Advise everyone to avoid them for your own sake.

Customer Support Team

Purplebricks

1 year ago

Hi there, thank you very much for taking the time out of your day to get in touch. We're incredibly sorry to see that you felt stressed throughout so we will be looking into what went wrong internally to identify areas for improvement. We really appreciate you taking the time to share this so we can learn and improve however if there is anything you'd like to discuss in further detail, please do get in touch with us directly. Many thanks.

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Trusted Customer

1 year ago

Date of purchase: 14/12/2023

VFM

Sensibly priced estate agents, where you don't feel ripped off

Customer Support Team

Purplebricks

1 year ago

Thank you so much for leaving your feedback, it's much appreciated! We're thrilled to hear you found our charges to be fair, this is of course music to our ears! Take care and have a lovely day!

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Trusted Customer

1 year ago

Date of purchase: 19/09/2023

Stay away, horrendous experience and disgraceful service.

Horrendous. So much so we are in touch with the ombudsman and seeking legal advice. No viewings for months, only 5 in the first few months of sale and we paid for assisted viewings but did 3...

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Customer Support Team

Purplebricks

1 year ago

Hi there. It's extremely disappointing to hear about the lack of communication and support you've received throughout the process but we thank you for taking the time to get in touch and make us aware. We will absolutely make sure that your feedback is passed across so that it can become part of our continual improvement process. We've spoken with the team who have advised us that you should have received a response from your complaint handler on 20/12/2023. If you have not received this or if you would like an update on the status of your complaint, please do reach out to us at help@purplebricks.com. Thank you.

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Trusted Customer

1 year ago

Date of purchase: 11/12/2023

Very efficient

On the ball have kept us informed all the way along they get things moving quickly and are always curtious Would use the again

Customer Support Team

Purplebricks

1 year ago

Thanks so much for taking the time to leave us such a positive review! We're thrilled to hear you recieved such a high standard of service and you would use us again in the future! Take care and have a lovely day!

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Trusted Customer

1 year ago

Date of purchase: 26/09/2023

Avoid - You won't save money in the long run, use a proper local agent

Account Manager changed. Poor customer complaints response.

Customer Support Team

Purplebricks

1 year ago

Hi there. Thank you for getting in touch, we really appreciate it. It's a shame to hear that you have not heard from Customer Services as of yet. We've spoken with the team who have made us aware that an acknowledgement of your complaint was issued on the 15th November. Our Customer Services team is currently experiencing a large volume of enquiries and so are dealing with a backlog. Rest assured that the team will be in touch as soon as possible and that any delay will be taken into consideration. Thank you again and take care.

Trusted Customer

1 year ago

I am extremely dissatisfied with Purple Bricks. I had one viewing in 50 days when several properties in the same road of the same specification have sold within less than a month. That is very strange and suggests that viewing requests are not being passed on. Poor performance and response by your account managers, poor listing and photos - I could see the photographer in shots - led to me having to take my own photos. I have now moved to a new agent rather than wait the several weeks and delays to have my complaint resolved. Your complaint response is unsatisfactory - a backlog indicates you are either not staffed correctly or you have too many complaints to handle. Both of which is not a good example of a professional business. I am very upset that I have paid out for a service that I have not received - with no suitable response I will be taking this up with the Ombudsman and referring you to my card company to recover the payment as I have not received the service I have paid for. For those reading my review - please avoid Purple Bricks. You will just waste more money in the long term than using a professional agent marketing your property correctly.

Customer Support Team

Purplebricks

1 year ago

Hi there, we completely understand your frustration regarding this and we are truly sorry for the delay, our team are working through these as quickly as they can however to ensure everything is looked into fully and thoroughly this is taking longer than we would have like and for that we do apologise. We are sorry that you have been left dissatisfied and we can assure you that this is in the process of being investigated and the team will be back in touch in due course. Thank you for bringing your experience to our attention.

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Amadeo Watkins

1 year ago

Date of purchase: 03/11/2023

What Amadeo Watkins said about Purplebricks:

Very bad service

Over the years we have dealt with a num ber of house moves, and to date PB has been by far the worst we have every worked with. We would not advise anyone to use them again, apart from a small...

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Customer Support Team

Purplebricks

1 year ago

Hey there. Thank you for taking the time to reach out to us with your feedback. We're of course, extremely disappointed to hear you feel this way and we would like to put you in contact with the right people so this can be looked into further. To allow this we would advise you contact the following number - 0121 274 3021 - who will be on hand Monday - Friday 9am-5:30pm. They will be best placed to assist you and provide you with support required. Take care.

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philip kelley

St Annes

1 year ago

Date of purchase: 24/11/2023

What philip kelley said about Purplebricks:

Purple brick were in contact with us all the way through the sale of the house they did all the viewings and kept I contact with us after the viewings

Customer Support Team

Purplebricks

1 year ago

Thank you very much for the review, Philip. We really appreciate it. It's fantastic to hear that you found the team so communicative. If we can ever do anything more for you, please do let us know. Take care and have a great day.

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About Purplebricks

Wave goodbye to the bull and sell your home for free with Purplebricks. Ready for a better way to sell your home? We give you everything you need to sell your home — for free. No more high commission, no more pointless jargon. You pay for optional extras along the way, only if you want to use them. It’s your sale, it’s your choice. Want to see why 9 out of 10 customers recommend Purplebricks? Sell your home for free and find out.

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0800 810 8008

650 The Crescent, Colchester Business Park, Colchester, Essex, CO49YQ, United Kingdom