How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Purplebricks Reviews | Customer Service Reviews for https://www.feefo.com/reviews/purple-bricks | Feefo

Displaying all 18,441 reviews

Trusted Customer

6 years ago

Date of purchase: 19/09/2018

Happy family

I would recommend their service, great customer care..no issues..very happy. Thank you

Priya

Purplebricks

6 years ago

. Thank you for taking the time to share your experience and recommendation with others, we really appreciate the support.

See full customer review

Trusted Customer

6 years ago

Date of purchase: 18/08/2018

I would recommend them.

See full customer review

Caryn Snell

6 years ago

Date of purchase: 18/09/2018

What Caryn Snell said about Purplebricks:

Cheaper and better

Cheaper and better than old style estate agents.

Priya

Purplebricks

6 years ago

Thank you, Caryn, for your five star review. We pride ourselves on providing a convenient and cost effective service and it is a joy to hear from a customer who has loved their experience so much.

See full customer review

Susan

Colchester

6 years ago

Date of purchase: 15/09/2018

What Susan said about Purplebricks:

Good value for money but I needed to keep an eye on the admin/sales process

The initial visit/valuation was well researched and friendly. The details produced and photos taken were good. However, once I paid up front for my listing it took a week for it to go 'live'. I...

Read all

Emma

Purplebricks

6 years ago

Thank you for taking the time to leave your review Susan.

I understand that you have now been in contact with area manager Derek and he has taken the time to listen to and understand your concerns. Derek has explained the situation in relation to the viewer and he has also addressed this with your Local Property Expert to ensure we learn moving forward.

We appreciate your feedback and would like to congratulate you on your sale.

Kind regards

Customer Support

See full customer review

christopher symonds

6 years ago

Date of purchase: 29/08/2018

What christopher symonds said about Purplebricks:

5 Star Service

I found that the service was first class. I was kept up to date with regular communication and the house sale was achieved sooner than I expected. I would highly recommend their services

Priya

Purplebricks

6 years ago

Congratulations on your prompt sale. Thank you for taking the time to leave such lovely feedback, Christopher. It's fantastic to hear that you would recommend Purplebricks.

See full customer review

Melanie Cunningham

6 years ago

Date of purchase: 17/09/2018

What Melanie Cunningham said about Purplebricks:

Purple bricks were brilliant as always

Purple bricks were brilliant as always, I’ve used them three times now and they’ve always ways been very prompt and professional. Peter Dunne I would recommend every time, he returns calls promptly...

Read all

Priya

Purplebricks

6 years ago

Melanie, wow.. what a review. We are thrilled to have assisted you in the sale of not one but three properties through Purplebricks. It gives us great pleasure to hear just how well Peter, your Local Property Expert, supported and looked after you every step of the way. Thank you very much for your kind words and five star rating, we truly appreciate the support.

See full customer review

Trusted Customer

6 years ago

Date of purchase: 15/09/2018

An excellent service and excellent help from local expert

Priya

Purplebricks

6 years ago

Thank you very much for your kind words and five star rating, we truly appreciate the support.

See full customer review

Trusted Customer

6 years ago

Date of purchase: 31/08/2018

Brilliant

Absolutely brilliant service. Provide everything you need to sell your property.

Priya

Purplebricks

6 years ago

At Purplebricks we are always striving to deliver exceptional customer service so we are delighted to hear that we delivered this for you. Thank you very much for your kind words and five star rating.

See full customer review

Trusted Customer

6 years ago

Date of purchase: 12/09/2018

I’m very impressed so far and certainly would recommend Purplebricks to anyone else

See full customer review

Trusted Customer

6 years ago

Date of purchase: 19/09/2018

First class service from Hannah Davies.and the P B team

Hannah Davies, the P B agent for our area was superb. She was so positive and contrary to my expectations a sale was arranged very quickly at the full asking price. As the PB advertisement says, they...

Read all

Priya

Purplebricks

6 years ago

Congratulations on your super prompt sale and on achieving full asking price. We are delighted to hear just how well Hannah, your Local Property Expert, supported and looked after you every step of your Purplebricks journey. At Purplebricks, we pride ourselves on our cost effective, convenient, 24/7 excellent customer service and we are happy to hear of your experience.

See full customer review

Not received a review invite?

About Purplebricks

Wave goodbye to the bull and sell your home for free with Purplebricks. Ready for a better way to sell your home? We give you everything you need to sell your home — for free. No more high commission, no more pointless jargon. You pay for optional extras along the way, only if you want to use them. It’s your sale, it’s your choice. Want to see why 9 out of 10 customers recommend Purplebricks? Sell your home for free and find out.

Read all

0800 810 8008

650 The Crescent, Colchester Business Park, Colchester, Essex, CO49YQ, United Kingdom