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Pure Collection US Reviews

https://us.purecollection.com
Rated
Excellent

Since our beginning in 2002 Pure Collection has become one of the largest direct and online retailers of cashmere in the world.

Service
4.2
/5

5

4

3

2

1

82

24

13

3

12

134

ratings over the past year

Displaying all 1,936 reviews
SA
Sandra
4 years ago
Date of purchase: 28/07/2020
What Sandra said about Pure Collection US:
The quality is always top notch—I have loved every item I have ordered.
Service was superb. Royal Mail was very fast. Once item reached the U.S., not so great. Will continue as a customer because the quality has been so good.
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CA
Carol
4 years ago
Date of purchase: 24/07/2020
What Carol said about Pure Collection US:
Quality items, sorry USPS DELIVERY TIME
Took 19 days to reach me. 5 days to get to San Francisco then 14 days to get to Arkansas. No idea where were during several days. Our President slowing the mail on purpose to help prevent mail in...

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Trusted Customer
4 years ago
Date of purchase: 23/07/2020
beautiful cashmere, great fit and gorgeous color!
Fast shipping! Great service and communication!
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Trusted Customer
4 years ago
Date of purchase: 29/07/2020
Sending the wrong size over and over
Unfortunately, they sent the wrong size twice and then their customer service tried to tell me that size (size 4, UK size 10) was actually what I ordered (size # 6, UK size 12). I tried it on and...

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VI
Vicki
4 years ago
Date of purchase: 28/07/2020
What Vicki said about Pure Collection US:
Never got the item....reported it to Pure Collections and local Post Office...no results...
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CA
Camilla
Gloucester Ma USA
5 years ago
Date of purchase: 16/07/2020
What Camilla said about Pure Collection US:
New ownership not customer friendly.
Not good. Pure has been bought out by a new company and they are not customer friendly.It used to free shipping and returns ,not anymore.Now you have to order more than $200 in order to get free...

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JE
Jeanette
New York City
5 years ago
Date of purchase: 23/07/2020
What Jeanette said about Pure Collection US:
Customer service needs improvement.
Review items prior to sending to ensure correct item is sent. Respond to emails from customers. Answer telephone during business hours.
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TH
thomas
5 years ago
Date of purchase: 13/07/2020
What thomas said about Pure Collection US:
Still waiting for refund
Their refund process is very slow. I received three identical emails stating they acknowledged my return and that was it. It’s been a couple weeks and I’m still waiting.
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PR
Prudence
5 years ago
Date of purchase: 22/07/2020
What Prudence said about Pure Collection US:
So often clothes bought online have been bad fit terrible quality but I hav
Yes recommend I have bought your velvet jeans before buying this cashmere all have been superb great fit great quality delivery prompt
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JO
Jody
5 years ago
Date of purchase: 22/07/2020
What Jody said about Pure Collection US:
Many choices, excellent quality, easy payment and delivery service. I would certainly purchase again. I am not very fond of the draped neck boyfriend sweater. The flap doesn't hang right.
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About Pure Collection US
Since our beginning in 2002 Pure Collection has become one of the largest direct and online retailers of cashmere in the world. As a company, we work exclusively with our goat herders to ensure superb quality at a price that’s fair and right. Cashmere has always remained at the heart of everything we do as we were the first brand to achieve 100% sustainable cashmere production.
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0344 848 1030
Victoria Gardens, Burgess Hill, West Sussex, RH15 9NB, United Kingdom
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About Pure Collection US
Since our beginning in 2002 Pure Collection has become one of the largest direct and online retailers of cashmere in the world. As a company, we work exclusively with our goat herders to ensure superb quality at a price that’s fair and right. Cashmere has always remained at the heart of everything we do as we were the first brand to achieve 100% sustainable cashmere production.