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Pure Collection US Reviews | Customer Service Reviews for https://www.feefo.com/reviews/pure-collection-us | Feefo

Displaying all 1,935 reviews

Suzann

Lake Arrowhead

19 days ago

Date of purchase: 23/05/2025

What Suzann said about Pure Collection US:

Very accommodating and efficient.

WoolOvers CS

Pure Collection US

12 days ago

Good morning Suzann, Thank you for your 5-star review, we are delighted you are pleased with the service you received, we hope we can assist you again soon. Kind regards, Jason. Customer services.

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Trusted Customer

1 month ago

Date of purchase: 02/05/2025

I like wearing your tops

Most of the products I receive I keep unless there’s a problem with size

WoolOvers CS

Pure Collection US

1 month ago

Good morning, Thank you for your 5-star review, we are delighted you are pleased with the service you received, we hope we can assist you again soon. Kind regards, Jason. Customer services.

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Trusted Customer

1 month ago

Date of purchase: 09/05/2025

Well Pleased

Good delivery experience. Jacket was securely packaged. Thank you

WoolOvers CS

Pure Collection US

1 month ago

Good morning, Thank you for your 5-star review, we are delighted you are pleased with the service you received, we hope we can assist you again soon. Kind regards, Jason. Customer services.

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Myra

Warsaw

1 month ago

Date of purchase: 28/04/2025

What Myra said about Pure Collection US:

Love some cashmere

I received the sweater in time and have been completely satisfied with my purchase.

WoolOvers CS

Pure Collection US

1 month ago

Good evening Myra, Thank you for your positive feedback, we appreciate the time taken to leave a review. Kind regards, Clare

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Patti

1 month ago

Date of purchase: 21/04/2025

What Patti said about Pure Collection US:

Wrong sweater sent

Good, but for the first time I was sent 1 correct order(cadhmere sky blue crewneck cardigan) and 1 mohair peacock blue sweater . I orderdd the cadhmere peacock blue and was sent the wrong sweater.

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Trusted Customer

1 month ago

Date of purchase: 21/04/2025

It was great

WoolOvers CS

Pure Collection US

1 month ago

We are incredibly grateful that you took the time to leave us a review. We are so pleased that you like our products and look forward to assisting you on any future orders. Kind regards Jackie Customer Services

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Anne

Northern California

2 months ago

Date of purchase: 25/04/2025

What Anne said about Pure Collection US:

Beautiful clothing that works for all occasions

The cardigan and the cotton shirt were shipped to me separately. I received the cardigan within a week of ordering but the cotton shirt went missing. I had to call customer service to have the cotton...

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WoolOvers CS

Pure Collection US

1 month ago

Good morning Anne, Thank you for your review, we are sorry for the issue with your order, we hope we can assist you again soon. Kind regards, Jason. Customer services.

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Trusted Customer

2 months ago

Date of purchase: 14/04/2025

Orders are always sent promptly and arrive in a reasonable period of time.

WoolOvers CS

Pure Collection US

2 months ago

Good afternoon, Thank you for your fantastic review! We're thrilled to hear that you're consistently happy with the prompt delivery. We always strive to ensure a smooth and timely experience for our customers. We appreciate your continued support! Kind regards, Sufian

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Michele

San Francisco

2 months ago

Date of purchase: 07/04/2025

What Michele said about Pure Collection US:

Pretty and practical spring sweater

Order was simple to place and the delivery was faster than expected. Excellent experience.

Customer Service

Pure Collection US

2 months ago

Good morning Michele, Thank you for your 5-star review, we are delighted you are pleased with the service you received, we hope we can assist you again soon. Kind regards, Jason. Customer services.

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Patty

Denver

2 months ago

Date of purchase: 28/03/2025

What Patty said about Pure Collection US:

Sweater review

Easy to order and track. Also phone availability for questions.

Customer Service

Pure Collection US

2 months ago

Good morning Patty, Thank you for your 5-star review, we are delighted you are pleased with the service you received, we hope we can assist you again soon. Kind regards, Jason. Customer services.

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About Pure Collection US

Since our beginning in 2002 Pure Collection has become one of the largest direct and online retailers of cashmere in the world. As a company, we work exclusively with our goat herders to ensure superb quality at a price that’s fair and right. Cashmere has always remained at the heart of everything we do as we were the first brand to achieve 100% sustainable cashmere production.

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0344 848 1030

Victoria Gardens, Burgess Hill, West Sussex, RH15 9NB, United Kingdom