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CUPRA Sunderland Reviews | Customer Service Reviews for https://www.feefo.com/reviews/pulman-cupra | Feefo

Displaying all 54 reviews

MARTIN ADAMS

1 year ago

Date of purchase: 12/08/2023

What MARTIN ADAMS said about CUPRA Sunderland:

Great Service as always

Usual excellent service from Paul, Alex and the team at Cupra Sunderland. Always get a good deal and have not looked at another car showroom for years

Pulman

CUPRA Sunderland

1 year ago

Hi Martin, thank you for the five-star review! We are glad you received a fantastic customer experience and we hope to see you again soon at Pulman CUPRA Sunderland. Thank you.

See full customer review

Colin Burdon

Ashington

2 years ago

Date of purchase: 28/03/2023

What Colin Burdon said about CUPRA Sunderland:

Expert attention

Lee was exceptionally knowledgeable about all aspects of the car and was very sociable and communicative. I suspect that pressure of work may have been the reason that response times to telephone...

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Pulman

CUPRA Sunderland

2 years ago

Hi Colin, thank you for taking the time to leave a review. We apologise about any delayed wait time you may have experienced. We hope to see you again soon at CUPRA Sunderland. Thank you for choosing Pulman.

See full customer review

SAMANTHA BLACKLOCK

2 years ago

Date of purchase: 30/12/2022

What SAMANTHA BLACKLOCK said about CUPRA Sunderland:

Brilliant service from start to finish

Brilliant service from start to finish, kept us up to date all along the way whilst the car was being built and shipped. Fabulous after service too.

Kate Laverick

CUPRA Sunderland

2 years ago

Hi Samantha, thank you for the five-star review! We are glad you received a fantastic sales and aftersales experience. We hope to see you again soon at Pulman CUPRA Sunderland. Thank you.

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Trusted Customer

2 years ago

Date of purchase: 25/11/2022

Brilliant service from Paul McKenna a pleasure to deal with.

Kate Laverick

CUPRA Sunderland

2 years ago

Hi, thank you for the five-star review! We are glad you received a fantastic customer experience, and we will pass your comments onto Paul. We hope to see you again soon at Pulman CUPRA Sunderland. Thank you.

See full customer review

COLIN RENAUT

Sunderland

2 years ago

Date of purchase: 18/11/2022

What COLIN RENAUT said about CUPRA Sunderland:

Pleasant handover experience

I could not fault Lee Hawley,he certainly knows his way around the Born software.

Kate Laverick

CUPRA Sunderland

2 years ago

Hi Colin, thank you for the five-star review! We are glad you received a fantastic customer experience, and we will pass your comments onto Lee. We hope to see you again soon at CUPRA Sunderland. Thank you.

See full customer review

Kevin Moore

Essex

2 years ago

Date of purchase: 24/10/2022

What Kevin Moore said about CUPRA Sunderland:

Great team, great service

Can’t recommend enough. They were more competitive on monthly payments and trade in value of my vehicle to the point that I drove 300 miles to deal with them as opposed to local dealers. When...

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Kate Laverick

CUPRA Sunderland

2 years ago

Hi Kevin, thank you for the five-star review! We are delighted you received a fantastic customer experience and travelled 300 miles to us! We will pass your comments onto Alex and the team. Thank you for choosing Pulman.

See full customer review

Trusted Customer

2 years ago

Date of purchase: 01/11/2022

Good all round help , my second car from Pulman

Found pulman in Sunderland to be very helpful ,and very easy to deal with in choosing the car that I was interested in .

Kate Laverick

CUPRA Sunderland

2 years ago

Hi, thank you for the five-star review! We are glad you received a fantastic customer experience, and we hope to see you again soon at CUPRA Sunderland. Thank you for choosing Pulman.

See full customer review

Trusted Customer

2 years ago

Date of purchase: 21/09/2022

Even though car was defective before I collected it it was arranged to repair unfortunately it took two weeks. Point of contact P McKenna was upfront about issue and went the extra mile to get it...

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Kate Laverick

CUPRA Sunderland

2 years ago

Hi, thank you for the five-star review! We are glad the issue was sorted for you, and we will pass your comments onto Paul. We hope to see you again soon at Pulman CUPRA Sunderland. Thank you.

See full customer review

Trusted Customer

2 years ago

Date of purchase: 17/09/2022

Excellent experience start to finish.

I found the team especially Paul very helpful and supportive, from assisting me pick the right car for my needs, the options available and the ordering process. Communication throughout the order to...

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Kate Laverick

CUPRA Sunderland

2 years ago

Hi, thank you for the five-star review! We are glad you received a fantastic customer experience, and everything was easy and stress free. We will pass your comments onto Paul and the team at Pulman CUPRA Sunderland. Thank you for choosing Pulman.

See full customer review

COLIN DAWSON

2 years ago

Date of purchase: 10/09/2022

What COLIN DAWSON said about CUPRA Sunderland:

Formentor Purchase

Great service from Paul McKenna. All controls well explained.

Kate Laverick

CUPRA Sunderland

2 years ago

Hi Colin, thank you for the five star review! We are glad all controls were fully explained, and we will pass your comments onto Paul McKenna. We hope to see you again soon at Pulman CUPRA Sunderland. Thank you.

See full customer review

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About CUPRA Sunderland

CUPRA Sunderland by Pulman is part of Mike Pulman Group, a family-run business that has represented the Volkswagen Group brands for over 23 years in the North East. At Pulman we pride ourselves on delivering a fantastic customer experience every time. We are a top Volkswagen Group retailer representing Volkswagen, SEAT, ŠKODA, CUPRA, Volkswagen Commercial Vehicles, SEAT MO and VWFS Rent-a-Car. With sites in Cramlington, Durham and Sunderland. We are truly one big Pulman family, with over 250 people across our group. We want to match and exceed customer’s expectations whilst giving them a truly enjoyable experience you will not find anywhere else.

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0191 548 0235

Abbey Road, Durham, Durham, DH1 5HA, United Kingdom

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