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CUPRA Sunderland Reviews | Customer Service Reviews for https://www.feefo.com/reviews/pulman-cupra | Feefo

Displaying all 41 reviews

MARK WARNER

7 months ago

Date of purchase: 31/12/2023

What MARK WARNER said about CUPRA Sunderland:

The service was very easy from the initial viewing of the vehicle , test drive and then purchase with informative and professional sales staff.

Pulman

CUPRA Sunderland

6 months ago

Hi Mark, thank you for the fantastic five-star review! We hope to see you again soon at CUPRA Sunderland. Thank you.

See full customer review

Daniel McCabe

Sunderland

8 months ago

Date of purchase: 08/12/2023

What Daniel McCabe said about CUPRA Sunderland:

Lee was an absolute gem from start to finish. Looked to explore Leon/Formentor options and provided straight forward answers for each if my queries for different goalposts, never losing patience or

...

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Pulman

CUPRA Sunderland

8 months ago

Hi Daniel, thank you for taking the time to leave this fantastic five-star review! We will be sure to pass on your comments to Lee and we hope to see you in the near future! Have a great day.

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GAVIN MURRAY

8 months ago

Date of purchase: 31/10/2023

What GAVIN MURRAY said about CUPRA Sunderland:

Superb service from David and Cupra Sunderland. Kept me well informed throughout order process and the car is great. Highly recommend,

Pulman

CUPRA Sunderland

8 months ago

Hi Gavin, thank you for the five-star review! We will pass your comments onto David and the team and we hope to see you again soon at Pulman CUPRA Sunderland. Thank you.

See full customer review

val cook

10 months ago

Date of purchase: 22/09/2023

What val cook said about CUPRA Sunderland:

Staff were very pleasant and accommodating however I know we live in a digital world but I would have appreciated the option of having a hard copy of the agreement and service plan rather than having

...

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Pulman

CUPRA Sunderland

10 months ago

Hi Val, thank you for taking the time to leave a review. We are sorry to hear about any issues you were faced with, we have passed your comments onto our Site Manager to investigate this matter further. Thank you.

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NIGEL WILSON

Durham

10 months ago

Date of purchase: 22/09/2023

What NIGEL WILSON said about CUPRA Sunderland:

Great , polite , friendly and very helpful! Impressive team

Pulman

CUPRA Sunderland

10 months ago

Hi Nigel, thank you for the fantastic five-star review! We hope to see you again soon at CUPRA Sunderland. Thank you.

See full customer review

Trusted Customer

11 months ago

Date of purchase: 01/09/2023

From my initial enquiry regarding my Cupra to the handover was seamless. The communications throughout was excellent and the guy I delt with wasn't pushy but definitely knows his stuff. There was. A s

...

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Pulman

CUPRA Sunderland

11 months ago

Hi, thank you for taking the time to leave a fantastic five-star review! We are glad you received a fantastic customer experience and any issues were dealt with immediately. We hope to see you again soon at CUPRA Sunderland. Thank you!

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PAULINE DOWSON-POUNDER

11 months ago

Date of purchase: 01/09/2023

What PAULINE DOWSON-POUNDER said about CUPRA Sunderland:

This is the second SEAT we have purchased for Sunderland and it was the excellent customer service of Paul McKenna, that made us return to purchase our new Cupra in September 2023. Paul was patience,

...

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Pulman

CUPRA Sunderland

11 months ago

Hi Pauline, thank you for taking the time to leave a fantastic five-star review! We are so pleased you received a fantastic customer experience and we will pass your kind comments to Paul and the team. Thank you!

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MARTIN ADAMS

11 months ago

Date of purchase: 12/08/2023

What MARTIN ADAMS said about CUPRA Sunderland:

Usual excellent service from Paul, Alex and the team at Cupra Sunderland. Always get a good deal and have not looked at another car showroom for years

Pulman

CUPRA Sunderland

11 months ago

Hi Martin, thank you for the five-star review! We are glad you received a fantastic customer experience and we hope to see you again soon at Pulman CUPRA Sunderland. Thank you.

See full customer review

Colin Burdon

Ashington

1 year ago

Date of purchase: 28/03/2023

What Colin Burdon said about CUPRA Sunderland:

Lee was exceptionally knowledgeable about all aspects of the car and was very sociable and communicative. I suspect that pressure of work may have been the reason that response times to telephone mess

...

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Pulman

CUPRA Sunderland

1 year ago

Hi Colin, thank you for taking the time to leave a review. We apologise about any delayed wait time you may have experienced. We hope to see you again soon at CUPRA Sunderland. Thank you for choosing Pulman.

See full customer review

SAMANTHA BLACKLOCK

1 year ago

Date of purchase: 30/12/2022

What SAMANTHA BLACKLOCK said about CUPRA Sunderland:

Brilliant service from start to finish, kept us up to date all along the way whilst the car was being built and shipped. Fabulous after service too.

Kate Laverick

CUPRA Sunderland

1 year ago

Hi Samantha, thank you for the five-star review! We are glad you received a fantastic sales and aftersales experience. We hope to see you again soon at Pulman CUPRA Sunderland. Thank you.

See full customer review

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About CUPRA Sunderland

CUPRA Sunderland by Pulman is part of Mike Pulman Group, a family-run business that has represented the Volkswagen Group brands for over 23 years in the North East. At Pulman we pride ourselves on delivering a fantastic customer experience every time. We are a top Volkswagen Group retailer representing Volkswagen, SEAT, ŠKODA, CUPRA, Volkswagen Commercial Vehicles, SEAT MO and VWFS Rent-a-Car. With sites in Cramlington, Durham and Sunderland. We are truly one big Pulman family, with over 250 people across our group. We want to match and exceed customer’s expectations whilst giving them a truly enjoyable experience you will not find anywhere else.

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0191 548 0235

Abbey Road, Durham, Durham, DH1 5HA, United Kingdom

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