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CUPRA Sunderland Reviews | Customer Service Reviews for https://www.feefo.com/reviews/pulman-cupra | Feefo

Displaying all 54 reviews

Trusted Customer

2 years ago

Date of purchase: 27/08/2022

Excellent service

Nice and easy approach no hard sale . Very helpful on type of car I required everything explained perfectly

Kate Laverick

CUPRA Sunderland

2 years ago

Hi, thank you for the five star review! We hope to see you again soon at CUPRA Sunderland. Thank you.

See full customer review

Trusted Customer

2 years ago

Date of purchase: 09/09/2022

Excellent service from ordering to collection.

Excellent service from order to collection. Despite long delivery time , which was no fault of dealership, Paul McKenna kept me fully up to date. Customer service was a credit to dealership.

Kate Laverick

CUPRA Sunderland

2 years ago

Hi, thank you for the five star review! We were glad you were kept up to date throughout the process and we will pass our comments onto Paul. We hope to see you again soon at CUPRA Sunderland.

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LIAM BARTLE

2 years ago

Date of purchase: 02/09/2022

What LIAM BARTLE said about CUPRA Sunderland:

Easy, efficient, excellent.

Excellent, efficient service from start finish.

Kate Laverick

CUPRA Sunderland

2 years ago

Hi Liam , thank you for the five star review! We are glad you received a fantastic customer experience and we hope to see you again soon at CUPRA Sunderland. Thank you.

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SIMON MACKIE

Ouston

2 years ago

Date of purchase: 23/07/2022

What SIMON MACKIE said about CUPRA Sunderland:

Great service from Pullman

Great team. Bent over backwards for me. VW themselves not so much. The team at Pullman are the best. A manufacturing mistake on the car has meant that the heating did not work. Pullman tried...

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Natalie

CUPRA Sunderland

2 years ago

Hi, thank you for the five star review! We are sorry to hear about the heating on your car but we are so glad you received a fantastic customer experience and the error is in the process of being fixed. We hope to see you again soon at Pulman CUPRA Sunderland.

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COLIN CUMMINGS

2 years ago

Date of purchase: 27/07/2022

What COLIN CUMMINGS said about CUPRA Sunderland:

Excellent service from start to finish Paul McKenna is a credit to the company

Natalie

CUPRA Sunderland

2 years ago

Hi Colin, thank you for the five star review! We are glad you received a fantastic customer experience and we will pass on your kind comments to Paul. We hope to see you again soon at Pulman CUPRA Sunderland.

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KATE FAIRHURST

2 years ago

Date of purchase: 09/07/2022

What KATE FAIRHURST said about CUPRA Sunderland:

When purchasing my car, Paul was really helpful and answered all of my questions thoroughly. The communication received was also great, including delivery updates and handover details. All round...

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Natalie

CUPRA Sunderland

2 years ago

Hi Katie, thank you for the five star review! We are glad you received a fantastic customer experience and will pass your comments onto Paul. We hope to see you again soon at Pulman CUPRA Sunderland.

See full customer review

Trusted Customer

2 years ago

Date of purchase: 04/07/2022

Excellent customer service

Excellent service from Paul McKenna.Easy purchase process and went the extra mile to deliver to my home address. Would definitely recommend

Natalie

CUPRA Sunderland

2 years ago

Hi, thank you for the five star review! We are glad you received a fantastic customer experience and we will pass your comments onto Paul. We hope to see you again soon at Pulman CUPRA Sunderland.

See full customer review

Trusted Customer

2 years ago

Date of purchase: 05/07/2022

A very quick and efficient transaction. I got the car I wanted in the colour I wanted, on a good deal, in just over a week.

Natalie

CUPRA Sunderland

2 years ago

Hi, thank you for the five star review! We are glad you received a fantastic customer experience and received your new car in just over a week! We hope to see you again soon at Pulman CUPRA Sunderland.

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NICK B

Durham

2 years ago

Date of purchase: 23/06/2022

Uploaded media

Quality product acquired through a seamless process

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What NICK B said about CUPRA Sunderland:

Quality product acquired through a seamless process

Yes, I would unreservedly recommend Cupra Sunderland for its relaxed yet professional sales team. The car more than lives up to expectations and the delivery time was far shorter than initially...

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Natalie

CUPRA Sunderland

2 years ago

Hi Nick, thank you for the five star review! We are glad you received a fantastic customer experience and the delivery time was shorter than expected. We hope to see you again soon at Pulman CUPRA Sunderland.

See full customer review

CRAIG FROST

2 years ago

Date of purchase: 16/06/2022

What CRAIG FROST said about CUPRA Sunderland:

Kept me informed on the car delivery frequently Very nice people to deal with, made changing my car hassle free

Natalie

CUPRA Sunderland

2 years ago

Hi Craig, thank you for the review! If there is anything we can do to achieve the full five stars could you please email enquries@pulmancupra.co.uk. Thank you!

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About CUPRA Sunderland

CUPRA Sunderland by Pulman is part of Mike Pulman Group, a family-run business that has represented the Volkswagen Group brands for over 23 years in the North East. At Pulman we pride ourselves on delivering a fantastic customer experience every time. We are a top Volkswagen Group retailer representing Volkswagen, SEAT, ŠKODA, CUPRA, Volkswagen Commercial Vehicles, SEAT MO and VWFS Rent-a-Car. With sites in Cramlington, Durham and Sunderland. We are truly one big Pulman family, with over 250 people across our group. We want to match and exceed customer’s expectations whilst giving them a truly enjoyable experience you will not find anywhere else.

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0191 548 0235

Abbey Road, Durham, Durham, DH1 5HA, United Kingdom

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