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Professional Academy Reviews | Customer Service Reviews for https://www.feefo.com/reviews/professional-academy | Feefo

Displaying all 146 reviews

Trusted Customer

7 years ago

Date of purchase: 19/04/2016

Tutors good, rest rubbish

Professional Academy's tutors were excellent, however, they are badly let down by the organisation. 1.adminstration was dire, with workshops cancelled without telling us or the venue. I only...

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Kamilla

Professional Academy

7 years ago

Hello, Following your feedback we were in direct contact to identify how we could address the points you made as promptly and efficiently as possible. I hope the actions taken and our ongoing efforts to update our system and material has had a positive impact on your experience studying with us. Having taken over the responsibility for our customer service and student support I hope there has been a noticeable improvement in our communication with our customers. I also hope you have benefited from pursuing this qualification and wish you good luck with your final assessment.

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Kamilla

Professional Academy

7 years ago

Further to our communication following your feedback I would like to confirm that the course is being replaced by a new and up to date syllabus. We are therefore developing new material and we are using this opportunity to review all the aspects of our course delivery to ensure it is of the highest possible standard. I am sorry that the CAM qualifications were left to be phased out slowly resulting in out of date syllabus, impacting on your experience. CIM have developed the new course to replace the CAM qualifications and we are excited to say that it has been well received so far.

Trusted Customer

7 years ago

Date of purchase: 20/12/2016

What Trusted Customer said about Professional Academy:

Good choice, proficient and organised

I had a positive experience with professional academy and believe they are a good choice. The tutors provide support and overall proficient at conveying the course material. However I feel like they...

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Trusted Customer

7 years ago

Date of purchase: 25/11/2016

Quick response and extremely friendly

Response is always quick and extremely friendly. The only slight niggle is that the last couple of times the answer to my questions weren't known and I was referred to CIM (or my tutor) to answer...

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Trusted Customer

Jersey

7 years ago

Date of purchase: 12/12/2016

What Trusted Customer said about Professional Academy:

Helpful, Efficient, Excellent Pesonal Service.

Excellent personal service. Efficient and helpful at advising me of my options when I was unsure of what to do following my exam results.

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Trusted Customer

7 years ago

Date of purchase: 29/03/2017

Lack of communication and clarity

I just feel there has been a real lack of communication. I haven't really heard anything leading up to my first course which has made me feel a little uneasy. I understand this is interdependent...

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Kamilla

Professional Academy

7 years ago

Hello, Following your feedback we were in direct contact to identify how we could address the points you made as promptly and efficiently as possible. I hope the actions taken and our ongoing efforts to improve our system has had a positive impact on your experience studying with us. Having taken over the responsibility for our customer service and student support I hope there has been a noticeable improvement in our communication with our customers. I also hope you are benefited from pursuing this qualification and wish you good luck with your current assignment.

Trusted Customer

7 years ago

Date of purchase: 30/08/2016

Thanks Professional Academy

Whenever I had questions or queries, Hannah Brown was completely fantastic. She always got back to be very quickly and was always extremely helpful. It was really reassuring to know there was someone...

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Trusted Customer

Guernsey

7 years ago

Date of purchase: 23/12/2015

What Trusted Customer said about Professional Academy:

Great study experience

I have had a great experience with Professional Academy,they have provided me with all the tools and information I need to progress in my studies. I have had feedback on how to improve, very strong...

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Trusted Customer

7 years ago

Date of purchase: 30/11/2016

Fairly average service, but appears to be improving following staff changes

There have been instances where I have emailed certain members of staff but not received a reply. I have then had to escalate this to a senior member of staff at Professional Academy to get a...

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Trusted Customer

8 years ago

Date of purchase: 28/02/2017

Communication is a problem

It's not easy to get clarification on something. Information on the portal are sometimes out of date. For example I ad to keep waiting for my workshop dates and asked for it several times. When time...

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Trusted Customer

8 years ago

Date of purchase: 23/02/2016

Excellent organisational support, pooor tutor feedback and support

I would say the admin and support from the organisational team was excellent - I never had to wait longer than 24 hours for a reply to any queries or issues. The tutor support for the course was...

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About Professional Academy

Professional Academy have a long standing track record of helping individuals gain accredited qualifications as well as helping businesses to develop comprehensive in-company learning & development programmes with tailored training and customised Learning Management Systems. Professional Academy are also registered Apprenticeship Training Providers.

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01223 365 505

3-5 Francis Court, High Ditch Road, Fen Ditton, Cambridgeshire, CB5 8TE, United Kingdom

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Professional Academy Reviews

CAM Foundation Diploma in Marketing Communications - Distance Learning/LiteMore reviews of this product (1)View product websitePlease see previous answer

CIM Certificate in Professional Marketing (Level 4) - Marketing Module - Premium/WorkshopsMore reviews of this product (1)View product websiteThe tutor I had David Selva wass excellent! He explained the course really well and also a great motivator!

CIM Certificate in Professional Marketing (Level 4) - Premium/WorkshopsMore reviews of this product (17)View product websiteCannot fault the CIM Certificate. I have completed one module and one exam so far and have learnt so much.

CIM Certificate in Professional Marketing (Level 4) - Premium/Workshops - CIMore reviews of this product (4)View product websiteExcellent informative workshops keeping it interesting and interactive. Great teacher who is happy to assist and explain further where necessary.

CIM Certificate in Professional Marketing (Level 4) - Premium/Workshops - CIMore reviews of this product (4)View product websiteMy tutor, Christoper Journeaux, was fantastic throughout all the workshops. He was a great guide throughout this whole process - I couldn't have done it without him.

CIM Post-Graduate Diploma in Marketing (Level 7) Stage 1 - Distance Learning/Lite - CIMore reviews of this product (1)View product websiteGreat package, I would recommend doing the workshops as they give you more of a guidance on the right direction to focus on when doing the assignments

CIM Foundation Certificate in Marketing (Level 3) - Premium/WorkshopsMore reviews of this product (3)View product websiteCourse itself is great. I like the contents and it's easy to understand and read.

CIM Diploma in Professional Marketing (Level 6) - Premium/WorkshopsMore reviews of this product (16)View product websiteResources all provided in a good format.

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