Thank you for your excellent feedback – we’re really pleased to hear you’re happy with your heavy duty cover!
Product reviews
primrose-uk
Primrose
18 days ago
Thank you for your lovely feedback and we're glad you're happy with the cover and delivery; we really appreciate your comment about the ties and will pass this on to our product team for review.
Thanks, Sophie! Glad to be of service and we really appreciate the great review.
Product reviews
primrose-uk
Primrose
18 days ago
Thanks, Sophie! We’re so pleased you’re happy with the quality, bulk order and delivery service – we really appreciate you taking the time to leave such a lovely review. 🌱
I still have not received my refund. The cost to me for return was extortionate. Most companies offer free returns. The original cost of postage will also be deducted! The gate and post were in...
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primrose-uk
Primrose
19 days ago
Thanks for sharing your experience; I’m really sorry you’ve been left feeling this way. Our policy is that customers cover return costs for correctly supplied, non-faulty items, but if you email our customer care team with your order and return details, we can review your refund and charges.
Product reviews
primrose-uk
Primrose
19 days ago
Thanks for sharing this – I’m really sorry it wasn’t suitable and that the return cost was so high. As with shop returns, customers do need to cover return postage for correctly supplied, non-faulty items, but you should still receive your product refund once it’s back and processed.
We are passionate about gardens and have been selling outdoor living products online since 2003. Established in the UK, our roots are firmly grounded in gardening. Our in-house experts are always looking for new innovations in outdoor living and keeping up with the latest trends to be at the forefront of the gardening industry. This means we can bring you the best product at the best price, delivered to your door.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We are passionate about gardens and have been selling outdoor living products online since 2003. Established in the UK, our roots are firmly grounded in gardening. Our in-house experts are always looking for new innovations in outdoor living and keeping up with the latest trends to be at the forefront of the gardening industry. This means we can bring you the best product at the best price, delivered to your door.