Very little communication. Long wait for email responses. Two separate fences were sent to me, because each time they were damaged in transit. In the end, the order was cancelled. Not great and I...
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primrose-uk
Primrose
5 days ago
I’m really sorry for the poor communication, damaged deliveries and cancellation you experienced – that’s not the service we aim to provide. We appreciate you sharing this feedback so we can improve our processes for the future.
Product reviews
primrose-uk
Primrose
5 days ago
I’m really sorry for the repeated damage and poor communication you experienced, and that it’s put you off using us again. We appreciate you sharing this feedback so we can improve our service in future.
Date of purchase: 07/07/2026
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Trusted Customer
Feefo Verified
6 days ago
Hopeless. Two promised deliveries with no show.
primrose-uk
Primrose
5 days ago
I’m really sorry to hear your deliveries haven’t arrived as promised. If you’re happy to email info@primrose.co.uk with your order details, we’ll look into this and do our best to put it right.
Product reviews
primrose-uk
Primrose
5 days ago
Thanks for sharing this feedback; I’m pleased you’re happy with the products, but I’m really sorry the delivery let you down, and we’ll use your comments to improve.
Date of purchase: 06/07/2026
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Trusted Customer
Feefo Verified
6 days ago
Very quick and easy
primrose-uk
Primrose
6 days ago
Thanks for the lovely feedback – I’m glad you found everything very quick and easy!
Product reviews
primrose-uk
Primrose
6 days ago
Thanks so much for the lovely feedback – we’re really glad you like it!
primrose-uk
Primrose
6 days ago
Thanks for letting us know. If there’s anything we can help with when you’re ready to use your purchase, just let us know!
primrose-uk
Primrose
6 days ago
Thanks so much for the lovely feedback – we’re delighted you like it!
The delivery was quicker than I expected. I would recommend ordering via Primrose's own website as the stock information seems more up to date.
primrose-uk
Primrose
6 days ago
Thank you for the lovely feedback and recommendation – we’re really pleased you found the product good value, easy to install and that delivery was quicker than expected.
Product reviews
primrose-uk
Primrose
6 days ago
Thanks so much for your detailed feedback – we’re really pleased to hear you found the awning good value, well made and straightforward to install, and that the built‑in spirit level helped with setting the tilt. Enjoy using it over the coming weeks!
Thank you for your lovely feedback – we’re really pleased you found it good value and delivery was so prompt.
Product reviews
primrose-uk
Primrose
6 days ago
Thank you for your feedback and for highlighting the prompt delivery — I hope the product works just as well long-term, but if anything isn’t as expected, please contact us so we can help.
Easy to order, good communication and fast delivery.
primrose-uk
Primrose
6 days ago
Thank you for your lovely feedback – we’re delighted you were happy with the quality, price and service, and we really appreciate you taking the time to leave a review.
Product reviews
primrose-uk
Primrose
6 days ago
Thank you for your lovely feedback – we're delighted you're happy with the quality, price and how well it screens your bins and boxes.
We are passionate about gardens and have been selling outdoor living products online since 2003. Established in the UK, our roots are firmly grounded in gardening. Our in-house experts are always looking for new innovations in outdoor living and keeping up with the latest trends to be at the forefront of the gardening industry. This means we can bring you the best product at the best price, delivered to your door.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We are passionate about gardens and have been selling outdoor living products online since 2003. Established in the UK, our roots are firmly grounded in gardening. Our in-house experts are always looking for new innovations in outdoor living and keeping up with the latest trends to be at the forefront of the gardening industry. This means we can bring you the best product at the best price, delivered to your door.