Fine, although one piece was broken and we had to mend it before assembly. Delivery was on time and instructions were ok.
primrose-uk
Primrose
1 month ago
Thanks for your feedback, Linz. We're glad delivery and instructions were fine, but sorry a piece arrived broken and needed mending – if you’d like us to look into this, please email our team with details and your order number.
Product reviews
primrose-uk
Primrose
1 month ago
Thanks for your feedback, Linz – we’re glad it looks great once built, and we’re sorry about the damaged piece and the extra effort with the liner; your comments are really helpful and we’ll pass them on to our product team to review.
primrose-uk
Primrose
1 month ago
Thanks for the feedback, Linz — we’re glad you found it easy to put together, and we’ll certainly pass on your suggestion about a drop‑in liner to our product team.
primrose-uk
Primrose
1 month ago
Thanks for your feedback, Linz – we're glad you found it easy to put together, and we really appreciate the suggestion about a drop-in liner, which we’ll pass on to our product team.
Glad to be of service! And thanks for the great review of the 210L water butt – just let us know if you need anything else.
Product reviews
primrose-uk
Primrose
1 month ago
Thank you for the fantastic feedback and recommendation – it’s great to hear you found it well made, easy to assemble and already working well with the rain.
Lwazi has been excellent.
Lwazi answered my emails promptly and dealt with the issues in a professional and most satisfactory way.
primrose-uk
Primrose
1 month ago
Thanks so much for your lovely feedback, and for recognising the great service from Lwazi – here at Primrose we work very hard to give great service, so I hope this means you might use us again.
Product reviews
primrose-uk
Primrose
1 month ago
Thank you for sharing this – I’m really sorry the obelisk arrived faulty twice, but I’m glad Lwazi was able to sort everything out for you. Your feedback means a lot and we’ll certainly look into the distribution issue.
On par with what anyone would expect from receiving a delivery from any other company. Nothing outstanding and no falling short of standards.
primrose-uk
Primrose
1 month ago
Thanks for your balanced feedback on the sail shade – we’re pleased it met your expectations, and we appreciate you taking the time to leave a review.
Product reviews
primrose-uk
Primrose
1 month ago
Thanks for your review and for giving our sail shade another try. I'm sorry to hear about the issues with the stitching and waterproof strip; if this one starts to fail, please contact our customer service team so we can look into it for you.
Date of purchase: 22/07/2026
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Peter harvey
Feefo Verified
1 month ago
What Peter harvey said about Primrose:
Excellent
primrose-uk
Primrose
1 month ago
Thanks, Peter! Here at Primrose we really appreciate you taking the time to leave such positive feedback.
Product reviews
primrose-uk
Primrose
1 month ago
Hi Peter, that’s a fantastic review, thanks! Always happy to help, so let us know if you need anything else!
Date of purchase: 06/08/2026
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Trusted Customer
Feefo Verified
1 month ago
Great customer service and good service
primrose-uk
Primrose
1 month ago
Thank you for your lovely feedback – we’re really pleased you were happy with our service!
Product reviews
primrose-uk
Primrose
1 month ago
Thank you so much for your lovely feedback – we’re delighted you had a great experience with our service! 🌿
Thank you so much for your lovely feedback – we’re delighted to hear you’re happy with both the delivery speed and your shade sail!
Product reviews
primrose-uk
Primrose
1 month ago
Thank you so much for your lovely feedback and for coming back to us again – we’re delighted you’re happy with the shade sail’s delivery, quality and price.
Arrived on time. Only problem was that the delivery driver left these outside garage - large heavy boxes on a wooden pallet - and didn’t ring doorbell to let me know they’d been delivered. I had...
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primrose-uk
Primrose
1 month ago
Thanks for your feedback and I’m sorry the delivery experience let things down. This isn’t the level of service we expect from our couriers and we really appreciate you letting us know so we can address it with them.
Product reviews
primrose-uk
Primrose
1 month ago
Thank you for your lovely review – we’re so pleased to hear you’re enjoying your new chairs in the summerhouse, and that you got them at a great price too!
We are passionate about gardens and have been selling outdoor living products online since 2003. Established in the UK, our roots are firmly grounded in gardening. Our in-house experts are always looking for new innovations in outdoor living and keeping up with the latest trends to be at the forefront of the gardening industry. This means we can bring you the best product at the best price, delivered to your door.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We are passionate about gardens and have been selling outdoor living products online since 2003. Established in the UK, our roots are firmly grounded in gardening. Our in-house experts are always looking for new innovations in outdoor living and keeping up with the latest trends to be at the forefront of the gardening industry. This means we can bring you the best product at the best price, delivered to your door.