Hi Brenda. That’s a fantastic review, thanks! Always happy to help, so let us know if you need anything else.
Product reviews
primrose-uk
Primrose
1 month ago
Thank you, Brenda – we’re delighted everything arrived quickly and safely, and that it’s just what you needed. 🌿
Date of purchase: 20/08/2026
0
Share
KW
Kenneth Williams
Feefo Verified
GBR
1 month ago
What Kenneth Williams said about Primrose:
First class 10/10
primrose-uk
Primrose
1 month ago
Thank you so much, Kenneth – we’re delighted you had a first-class experience with us! 🌟
Product reviews
primrose-uk
Primrose
1 month ago
Thanks so much, Kenneth – we’re delighted you love your planters and that the replacement arrived quickly. 🌷 Your kind words about our after‑sales service mean a lot to us, and we really appreciate the 10/10 and your support.
Date of purchase: 20/08/2026
0
Share
Trusted Customer
Feefo Verified
1 month ago
Very good service that delivery let them down
primrose-uk
Primrose
1 month ago
Thanks for the kind words about our service, and I’m really sorry the delivery let things down on this occasion. We try hard to get these things right – your feedback will help us improve.
Product reviews
primrose-uk
Primrose
1 month ago
Thanks so much for your feedback! I hope it works just as well as it looks when you start using it.
primrose-uk
Primrose
1 month ago
Thanks for letting us know it’s working! If you need help with anything else, just ask.
primrose-uk
Primrose
1 month ago
Thank you for your feedback and I’m glad you’re pleased with the water feature, but I’m really sorry about the poor delivery experience. We try to meet a much higher standard, so please email us with your order details so we can look into this and raise it with the courier.
Thank you for your lovely feedback – we’re delighted your awning arrived on time and well packaged, and hope you enjoy using it!
Product reviews
primrose-uk
Primrose
1 month ago
Thank you for the lovely feedback and for flagging the bracket/instruction mismatch – I’ll pass this on to our product team so we can update the fitting guide for the newer brackets.
The service was great and my order was delivered within a few days.
primrose-uk
Primrose
1 month ago
Thanks, Tony – we’re delighted to hear your Kennet 6 seater set arrived quickly and that you were happy with our service. Enjoy your new patio furniture!
Product reviews
primrose-uk
Primrose
1 month ago
Thanks, Tony – we’re pleased you found the delivery and assembly smooth and that the patio set looks great, and we appreciate your honest feedback on the material quality, which we’ll pass on to our product team.
primrose-uk
Primrose
1 month ago
Thanks for your feedback, Tony. We’re sorry the parasol didn’t meet your expectations on the tilt function, but glad to hear it was easy to assemble and use.
primrose-uk
Primrose
1 month ago
Thanks for your feedback, Tony – I’m glad they arrived pre-assembled, but I’m sorry to hear the reclining feels stiff and you’re worried about the mechanism. If you’re unhappy or concerned about durability, please contact our customer care team so we can look into this for you.
Very efficient. Kept informed about despatch and delivery.
primrose-uk
Primrose
1 month ago
Thank you, Margaret – we’re delighted you were pleased with the service and delivery updates.
Product reviews
primrose-uk
Primrose
1 month ago
Thank you, Margaret – we’re so pleased you found it easy to order and great value, and that your delivery arrived quickly.
primrose-uk
Primrose
1 month ago
Thank you so much for your lovely feedback, Margaret – we’re delighted to hear you found the trellis sturdy, great value and quickly delivered.
Date of purchase: 04/08/2026
0
Share
Trusted Customer
Feefo Verified
1 month ago
The plant has arrived with cracks. I needed them to move some precious roses urgently, so did not have the opportunity to send them back and had to use them anyway. The items were not cheap they were...
Read more
primrose-uk
Primrose
1 month ago
I’m really sorry to hear this, especially given how important and time‑sensitive your rose move was. Please contact our customer care or returns team with your order details and photos of the damage so we can review what’s happened and see how we can help.
Product reviews
primrose-uk
Primrose
1 month ago
I’m really sorry your planters arrived cracked, especially when you needed them urgently for your roses. Please email our team with your order details and photos so we can look into a suitable resolution for you.
Date of purchase: 18/08/2026
0
Share
Trusted Customer
Feefo Verified
1 month ago
Customer service great but no knowledge of how to safely package products
primrose-uk
Primrose
1 month ago
Thanks for your feedback and for recognising our customer service; we’re sorry our packaging let you down and will use your comments to improve. If you’d like to share more details or photos so we can investigate further, please email our customer care team.
Product reviews
primrose-uk
Primrose
1 month ago
Thanks for sharing your experience and for acknowledging our customer service team. We’re really sorry about the poor packaging and damage to your item, and we’ll use your feedback to improve how we pack our products.
Thank you for your lovely review – we’re so pleased your order arrived quickly and helped you complete your rock garden so easily. 🌿
Product reviews
primrose-uk
Primrose
1 month ago
Thank you for your lovely feedback and recommendation – we’re delighted to hear how well it fits into your rock garden and that you’re enjoying the relaxing water and bubbles!
We are passionate about gardens and have been selling outdoor living products online since 2003. Established in the UK, our roots are firmly grounded in gardening. Our in-house experts are always looking for new innovations in outdoor living and keeping up with the latest trends to be at the forefront of the gardening industry. This means we can bring you the best product at the best price, delivered to your door.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We are passionate about gardens and have been selling outdoor living products online since 2003. Established in the UK, our roots are firmly grounded in gardening. Our in-house experts are always looking for new innovations in outdoor living and keeping up with the latest trends to be at the forefront of the gardening industry. This means we can bring you the best product at the best price, delivered to your door.