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Channel Islands Direct Reviews | Customer Service Reviews for https://www.feefo.com/reviews/premier-holidays-ltd-ta-channel-islands-direct | Feefo

Displaying all 1,935 reviews

Trusted Customer

Feefo Verified

2 years ago

A Lovely Holiday

The booking process was straightforward. We had to make some changes at an early stage, but they were handled sympathetically. We were sent regular reminders about payment and our forthcoming...

Trusted Customer

Feefo Verified

2 years ago

Excellent service and hotel

Excellent customer service. Hotel was very good - an excellent choice for us.

Rita Slater

Feefo Verified

Shropshire

2 years ago

What Rita Slater said about Channel Islands Direct:

Excellent

Very pleasant to speak to, everything was well organised, ,lovely holiday would definitely recommend.

David Trimble

Feefo Verified

Handforth cheshire

2 years ago

What David Trimble said about Channel Islands Direct:

Amazing

No problems amazing hotel great food

Trusted Customer

Feefo Verified

2 years ago

Excellent service from start to finish

From our initial enquiry to landing back home the holiday was excellent. All information was easy and accurate which helped the holiday run smoothly

Graham Dilly

Feefo Verified

Lancing Sussex

2 years ago

What Graham Dilly said about Channel Islands Direct:

Great . lovely place to go and thank you C I D For all my trips and in the

What can I say brilliant service been travelling for the last 12 years with C D I by plane and ferry to Jersey from Poole . And stayed at the Merton hotel it’s spotless and great food, always...

Kathleen Bradley

Feefo Verified

2 years ago

What Kathleen Bradley said about Channel Islands Direct:

Excellent service very helpful staff. Promptly dealt with booking on the phone as I was having issues on line.

Roy Tyler

Feefo Verified

Birchington

2 years ago

What Roy Tyler said about Channel Islands Direct:

Very good service

Good service with no problems

Trusted Customer

Feefo Verified

2 years ago

Short break to Guernsey

We rang on a freefone number and was able to book the hotel we wanted. The original flight offered was later than we wanted so the agent looked for a more suitable flight for us which only meant...

Malcolm Garner

Feefo Verified

somerset

2 years ago

What Malcolm Garner said about Channel Islands Direct:

Could do better

they could learn to look after their customers by keeping them up to date with changes in ferry times instead of just hoping the ferry would do it Also learn to reply to complaints without trying to...

Claire

Channel Islands Direct

2 years ago

We are sorry that your outbound sailing departed later than scheduled and you were not advised. You raised this with us whilst you were in resort and we responded back to you, however you feel we were not taking responsibility for the lack of information provided. As we explained we passed your contact details onto the service provider so if any such changes occur they should advise you. Please accept our sincere apologies that on this occasion it did not happen and we have addressed this with them. I do hope despite this issue you enjoyed your time in Jersey and thank you for taking the time to bring this matter to our attention.

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