How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Channel Islands Direct Reviews | Customer Service Reviews for https://www.feefo.com/reviews/premier-holidays-ltd-ta-channel-islands-direct | Feefo

Displaying all 1,939 reviews

Garry John John Ward

Feefo Verified

Warwick

2 years ago

What Garry John John Ward said about Channel Islands Direct:

very poor services

better communication with their paying guest, they offer a very poor services they let my room out to someone else even though I had paid in full for the week just because my flight was a day late.

Joanne G

Channel Islands Direct

2 years ago

Thank you for your feedback regarding your recent short break in Guernsey. We were sorry to learn of the unexpected delay in Birmingham Airport that resulted in you missing your outbound flight, as well as the issue you encountered upon arrival at Saints Bay. After reviewing your booking, I confirmed that a team member had already been in contact with you and offered a goodwill gesture to address the inconvenience you experienced. We do hope that despite the initial challenges, you were able to enjoy your time in Guernsey.

Trusted Customer

Feefo Verified

2 years ago

Excellent

They were very helpful from the start and booked us the hotel and the rooms that we requested. All paperwork very straightforward and agents helpful and knowledgeable.

Linda Wilson

Feefo Verified

2 years ago

What Linda Wilson said about Channel Islands Direct:

They were very patient with my various choice of dates

Chrisopher Newton

Feefo Verified

2 years ago

What Chrisopher Newton said about Channel Islands Direct:

Efficient service and all things booked by them turned out well. Hotel only 3 star and breakfast was always the same!!!! Got very boring. Fruit salad 95% apple and melon, not a blueberry ever. ...

Trusted Customer

Feefo Verified

2 years ago

Very helpful and quick to respond, booking was easy.

Satisfactory and helpful as we had never visited Jersey before. I had to phone to ask where our tickets were but informed the confirmation was our tickets

Trusted Customer

Feefo Verified

2 years ago

Excellent service

Straight forward check in friendly staff. Plane comfortable and clean. Excellent crew.

Trusted Customer

Feefo Verified

2 years ago

We have traveled with Channel Islands Direct for many years and always find the service from their staff very efficient taking into account our specific requirements.

Trusted Customer

Feefo Verified

2 years ago

Excellent service

I found the booking process really straightforward. The website was clear and easy to use. I received a booking confirmation by email straight away and subsequent emails with all the information I...

Trusted Customer

Feefo Verified

2 years ago

Kept me informed at all times, when I had a question on holiday they sorted it out very quickly.

Trusted Customer

Feefo Verified

2 years ago

Their prices were clear, and it was easy to book through the website. I had a query about the availability of my preferred hotel and they were quick to get back to me with a good explanation.

Not received a review invite?

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Learn more about Feefo