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Channel Islands Direct Reviews | Customer Service Reviews for https://www.feefo.com/reviews/premier-holidays-ltd-ta-channel-islands-direct | Feefo

Displaying all 1,941 reviews

Patricia Jackson

Feefo Verified

2 years ago

What Patricia Jackson said about Channel Islands Direct:

Very easy airport procedure and transfers to hotel. Met by rep who also came on another day to discuss trips.

Trusted Customer

Feefo Verified

2 years ago

The car on the ferry was badly positioned, neither driver or passenger could get of the vehicle easily

Joanne G

Channel Islands Direct

2 years ago

Thank you for sharing your feedback on your recent break to Jersey. We are sorry to learn of the inconvenience you faced with the parking of your car on the ferry and the insufficient space around your vehicle. We understand how frustrating this must have been for you and for that we are sorry. We also regret to hear about your disappointing experience at the Beachcombers Hotel. Premier Holidays has used this hotel for some time now and general feedback remains high. We are sorry that you felt this not to be the case. Your feedback is important to us, and we take your comments very seriously. We will address the issues you raised with the hotel management and also share your comments with our Channel Islands product manager for consideration and review. Once again thank you for your feedback and we are sorry that it did not meet with your expectations.

Trusted Customer

Feefo Verified

2 years ago

Easy to book, and competitive prices.

Staff was friendly and able to quickly deal with/explain my query when I contacted them.

Trusted Customer

Feefo Verified

2 years ago

Excellent Holiday

Efficient and polite. Provided good supply of information.slight confusion over whether they were part of Premier holidays or separate which affected our transport to hotel.

Julie Neal

Feefo Verified

2 years ago

What Julie Neal said about Channel Islands Direct:

Highly Recommend

I have been booking with Channel Island Direct ever since I have been going to Jersey, I have always been looked after , including Special Assistance at the airports. I will always book with them....

Susan Freeman

Feefo Verified

2 years ago

What Susan Freeman said about Channel Islands Direct:

Highly recommended

Excellent customer service

John Clarkson

Feefo Verified

2 years ago

What John Clarkson said about Channel Islands Direct:

Efficient, friendly booking service

Efficient online booking process. Very quick, helpful response to queries. Documentation makes holiday details and requirements etc. very clear. Overall, I have been very happy to organise a holiday...

Janet Fennessy

Feefo Verified

Guildford

2 years ago

What Janet Fennessy said about Channel Islands Direct:

Everything regarding booking, went smoothly from start to finish.

i was particularly impressed with being checked in with the airline by Channel Islands Direct and receiving my boarding pass by email.

Garry Powell

Feefo Verified

2 years ago

What Garry Powell said about Channel Islands Direct:

Top of the range

The hotel in jersey was excellent and all the staff was fantastic the room and all the eateries were 5star housekeeping asked everyday did we need anything the indoor pool area were always clean...