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PPL PRS Reviews | Customer Service Reviews for https://www.feefo.com/reviews/ppl-prs | Feefo

Displaying all 317 reviews

Trusted Customer

4 months ago

Date of purchase: 20/01/2025

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Emma Rickwood

Aldershot

4 months ago

Date of purchase: 20/01/2025

What Emma Rickwood said about PPL PRS:

Happy with the service

received a courtesy call before our licence was due to renewed. Happy with the service

Elise Limmage

PPL PRS

4 months ago

Hi Emma, Thank you for taking the time to leave a review! We are pleased to hear you had a positive experience when renewing the licence, we have passed on your comments to the agent who contacted you. We hope you continue to enjoy the benefits of music within your business!

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Alan Skutecki

4 months ago

Date of purchase: 13/01/2025

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Trusted Customer

4 months ago

Date of purchase: 13/01/2025

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Trusted Customer

5 months ago

Date of purchase: 13/01/2025

Very efficient and helpful service

My call was answered very quickly (no waiting in a queue!). The operator understood and explained immediately what I needed to do and passed me promptly to the new business section, where Ryan was...

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Elise Limmage

PPL PRS

4 months ago

Hi, Thank you for taking the time to leave a review! We are pleased to hear you had a positive experience when setting up the licence with Ryan. I have ensured the positive feedback has been passed along to him. We hope you continue to experience the benefits of listening to music in your business and thank you for supporting the future of music.

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Nigel Cunnington

Sutton-in-Ashfield

5 months ago

Date of purchase: 13/01/2025

What Nigel Cunnington said about PPL PRS:

Very helpful and friendly guy's.

Elise Limmage

PPL PRS

4 months ago

Hi Nigel, Thank you for taking the time to leave us feedback, I have ensured that the positive comments has been passed along to the agents who helped you set up your licence. We hope you continue to enjoy listening to music in your business and thank you for supporting the future of music.

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Trusted Customer

5 months ago

Date of purchase: 13/01/2025

Great experience

Having explained the situation the advice given was clear and coherent giving us the opportunity to offer more to our community in terms of performance

Elise Limmage

PPL PRS

4 months ago

Hi, Thank you for sharing your experience with us! All positive comments have been passed across to our New Business Agent who helped you. We hope you continue to enjoy listening to music in your business and thank you for supporting the future of music.

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Trusted Customer

5 months ago

Date of purchase: 13/01/2025

Effective but strange system

The responses were always very swift and helpful. My only concern was the booking system itself - the lack of reply email from the sender, along with the lack of any form/structure. Every email had...

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Elise Limmage

PPL PRS

4 months ago

Hi, Thank you for taking the time to leave a review. All positive comments have been passed along to the agent who helped set up your account! We would like to take the opportunity to investigate the point raised regarding the emails sent to us, a case has been raised for this to be reviewed internally and aid with future business improvements.

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Trusted Customer

5 months ago

Date of purchase: 13/01/2025

Music Licence purchase

Brooke was very helpful, gave me loads of info without being pushy, gave me plenty if thinking time about whe and how to proceed. Perfect customer care *and still ensured a sale!

Elise Limmage

PPL PRS

4 months ago

Hi, Thank you for taking the time to leave us feedback! We are happy to hear you have had a good experience when setting up the licence with our New Business Adviser, Brooke! I have ensured that your feedback has been passed along to her. We hope you continue to enjoy listening to music in your business and thank you for supporting the future of music.

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Trusted Customer

5 months ago

Date of purchase: 13/01/2025

Good service

Excellent customer service from Mike, answered my questions quickly and explained the licence as well.

Elise Limmage

PPL PRS

4 months ago

Hi, Thank you for sharing your experience with us! We are pleased to hear you had a positive experience setting up the licence with us, we have passed on your comments to the agents who helped you. We hope you continue to enjoy listening to music in your business!

See full customer review

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About PPL PRS

TheMusicLicence from PPL PRS allows you to legally play music for employees or customers in your business through the radio, TV, other digital devices and live performances. We collect licence fees from UK businesses and organisations on behalf of our parent companies, PPL and PRS for Music. After our business costs, all the music licence fees we collect go back to PPL and PRS for Music who then process, allocate and distribute royalties to the music creators they represent. PPL represents the rights of over 165,000 performers and recording rightsholders while PRS for Music represents the rights of over 175,000 songwriters, composers and music publishers. This ensures that the people who create music are fairly rewarded for their talent and work.

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0800 072 0808

PPL PRS Limited, Mercury Place, Leicester, Leicestershire, LE1 1QG, United Kingdom