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PPL PRS Reviews | Customer Service Reviews for https://www.feefo.com/reviews/ppl-prs | Feefo

Displaying all 317 reviews

Peter Nicholas Chute

Feckenham Village Hall

4 months ago

Date of purchase: 27/01/2025

What Peter Nicholas Chute said about PPL PRS:

Good service - easily to comply with

The response form was easy to understand and complete. And - best of all - we discovered that we hadn't needed the PPL licence after all, and received a refund for last year's PPL fee.

Elise Limmage

PPL PRS

4 months ago

Hi Peter, Thank you for taking the time to leave us feedback. We're pleased to receive such positive feedback following you recent contact with us, this has been passed along to the agent who helped you. We hope you continue to experience the benefits of listening to music in your business and thank you for supporting the future of music.

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Trusted Customer

4 months ago

Date of purchase: 27/01/2025

Very friendly and helpful staff, were happy to discuss my requirements and provided a very prompt quote and licence once I had accepted it

Elise Limmage

PPL PRS

4 months ago

Hi, Thank you for taking the time to leave a review! We are pleased to hear you had a positive experience when setting up the licence with us, we have passed on your comments to the agents who helped you. We hope you continue to enjoy listening to music in your business and thank you for supporting the future of music.

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Trusted Customer

4 months ago

Date of purchase: 27/01/2025

Very helpful

So helpful music licence can be so confusing but when I rang up all was explained and they was super helpful. Thank you so much

Elise Limmage

PPL PRS

4 months ago

Hi, Thank you for sharing your experience with us! Your positive feedback is a huge encouragement to our New Business Team. We’d love to hear more about your experience and any recommendations you might have. We hope you continue to enjoy listening to music in your business and thank you for supporting the future of music.

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Jessica Clausen

4 months ago

Date of purchase: 27/01/2025

See full customer review

Nichola Green

4 months ago

Date of purchase: 27/01/2025

See full customer review

Trusted Customer

4 months ago

Date of purchase: 27/01/2025

EXCELLENT SERVICE

THE SERVICE WAS VERY EFFICIENT, ACHIEVED EVERYTHING I SET OUT TO . THANK YOU.

Elise Limmage

PPL PRS

4 months ago

Hi, Thank you for sharing your experience with us! We have ensured your positive comments have been passed along to the agent that helped you renew your licence. We hope you continue to experience the benefits of listening to music in your business and thank you for supporting the future of music.

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Trusted Customer

4 months ago

Date of purchase: 27/01/2025

Background music DJ, TV, Jukebox and CD/MPs are playing at same time

The jukebox was returned in 2021 but the Botanic Inn is still being billed for same. It was charged three times on invoice SIN2297484 but only received a refund of £345.71. Still waiting for...

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Elise Limmage

PPL PRS

4 months ago

Hi, Thank you for taking the time to leave a review. I apologise that your service with PPLPRS was not to the standard we would expect and we would like to take the opportunity to investigate why this has not been completed. I have raised this with our Customer Experience Team in order for you to recieve the relevant contact to try and reach a resolution on your account.

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Trusted Customer

4 months ago

Date of purchase: 27/01/2025

Great service

Great service. Recognised the community aspect of our charitable work

Elise Limmage

PPL PRS

4 months ago

Hi, Thank you for taking the time to leave a review! We are pleased to hear you had a positive experience when obtaining the licence from us, we have passed on your comments to the agent who helped you. We hope you continue to enjoy listening to music within your community and thank you for supporting the future of music.

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Robert Taylor

YORK

4 months ago

Date of purchase: 27/01/2025

What Robert Taylor said about PPL PRS:

No problems at all.

The staff were prompt and very pleasant.

Elise Limmage

PPL PRS

4 months ago

Hi Robert, Thank you for sharing your experience with us! We hope you continue to enjoy listening to music in your business and thank you for supporting the future of music.

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Disgruntled Pub Manager

Dorset

4 months ago

Date of purchase: 27/01/2025

What Disgruntled Pub Manager said about PPL PRS:

Clowns.

The service advisor seemed to be making numbers up off the top of their head. Emails sent with details from us were incorrectly entered. Discounts offered then retracted with no real explantation....

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Elise Limmage

PPL PRS

4 months ago

Hi Ross, Thank you for taking the time to leave a review, we would like to take the opportunity to investigate some of the points raised within your review for future business improvements, a case has been raised with the Customer Experience Team and they will be in contact within 7 working days.

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About PPL PRS

TheMusicLicence from PPL PRS allows you to legally play music for employees or customers in your business through the radio, TV, other digital devices and live performances. We collect licence fees from UK businesses and organisations on behalf of our parent companies, PPL and PRS for Music. After our business costs, all the music licence fees we collect go back to PPL and PRS for Music who then process, allocate and distribute royalties to the music creators they represent. PPL represents the rights of over 165,000 performers and recording rightsholders while PRS for Music represents the rights of over 175,000 songwriters, composers and music publishers. This ensures that the people who create music are fairly rewarded for their talent and work.

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0800 072 0808

PPL PRS Limited, Mercury Place, Leicester, Leicestershire, LE1 1QG, United Kingdom