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PPL PRS Reviews | Customer Service Reviews for https://www.feefo.com/reviews/ppl-prs | Feefo

Displaying all 317 reviews

Trusted Customer

4 months ago

Date of purchase: 27/01/2025

great quick and easy

Elise Limmage

PPL PRS

4 months ago

Hi, Thank you for taking the time to leave us feedback. We hope you continue to enjoy listening to music in your business and thank you for supporting the future of music!

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Trusted Customer

4 months ago

Date of purchase: 03/02/2025

Worst experience

The worst experience I have had from any company! I rang up in December to get a music licence for my business. I direct debit was set up for me to pay it off monthly over a four month period which I...

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Elise Limmage

PPL PRS

3 months ago

Hi, Thank you for leaving a review following your experience with us. Firstly, I am sincerely sorry that the experience you have had from us was not to the standard we would expect. From reviewing the account held with us, I appreciate one of our Client Service Managers have contacted you to discuss your concerns and resolve your queries with us. Within this process all communication had with us has been reviewed alongside the relevant agents receiving feedback for coaching and training to ensure this does not happen again. If you have any further questions or if any of your concerns have not been resolved please do reach out through this platform or by contacting our Client Services Team on 0800 0720 808.

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Karen Lock

4 months ago

Date of purchase: 03/02/2025

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Trusted Customer

4 months ago

Date of purchase: 03/02/2025

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Trusted Customer

4 months ago

Date of purchase: 03/02/2025

PRS/PPL music licence

ringing up my staff saying i owe them money even though the invoice had not been created and certainly wasn't due till another 5 weeks quite frankly doesn't surprise me..

Elise Limmage

PPL PRS

3 months ago

Hi, Thank you for taking the time to leave us feedback. TheMusicLicence is set up to be an automatic renewal contract, in some cases, we do attempt to contact our customers before the invoice is issued, which is what happened in your case. We contact our customers prior to their renewal to ensure that any amendments are made before the start of the licence period to ensure the invoice is reflective of the current usage. In this case, I do apologise you are not satisfied with this service and we have ensured we will feedback internally. I hope this helps however if you have any further questions please do contact us.

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Trusted Customer

4 months ago

Date of purchase: 03/02/2025

Need more training

I've had to keep phoning to get changes made to the license. We are late paying now because of hold ups by staff, not returning calls and not sending emails when requested to.

Elise Limmage

PPL PRS

4 months ago

Hi , Thank you for taking the time to leave a review, following your recent experience with us. I do apologise that you have not had a positive experience with us when renewing your licence. We would like to take the opportunity to investigate some of the points raised within your review for future business improvements and training opportunities, a case has been raised with the Customer Experience Team and they will be in contact within 7 working days.

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Nigel Cook

Exeter

4 months ago

Date of purchase: 03/02/2025

What Nigel Cook said about PPL PRS:

Utter rubbish

We were charged for a performance that did not fall under the permitted charges and now we have to prove it after a year of the performance

Elise Limmage

PPL PRS

4 months ago

Hi Nigel, Thank you for leaving a review following your coorespondance with PPLPRS Ltd. I appreicate we have contacted you this year in regards to an event that took place within a previous licence period however we ensure licence fees are collected from UK businesses and organisations on behalf of our parent companies, PPL and PRS for Music. These are then distributed back to the artists whose music businesses all across the UK enjoy, in some cases this takes place after the event has been held in the business. I understand that you are currently in contact with one of our Client Service Advisers however if there is anything further we can do to help please do reach out either through this platform or by contacting us on 0800 0720 808.

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Leanne

4 months ago

Date of purchase: 03/02/2025

What Leanne said about PPL PRS:

Poor execution

the people were nice and helpful however the execution wasn't up to standard with me needing to call up a further 3 times to get the information correctly changed.

Elise Limmage

PPL PRS

4 months ago

Hi Leanne, Thank you for taking the time to leave us feedback. Your feedback is essential to our improvement process. While we’re sorry to hear about your negative experience, we’re thankful you shared it with us. We will ensure this is investigated internally and any training is conducted to ensure this does not happen again.

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Trusted Customer

4 months ago

Date of purchase: 03/02/2025

Helpful service

Stephanie was really helpful and made what I thought would be a complicated process., to being very straight forward.

Elise Limmage

PPL PRS

4 months ago

Hi, Thank you for sharing your experience with us! Your positive feedback is a huge encouragement to our team we’d love to hear more about your experience and any recommendations you might have when setting up the licence. We hope you continue to experience the benefits of listening to music in your business and thank you for supporting the future of music.

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Trusted Customer

4 months ago

Date of purchase: 03/02/2025

Good

Initially we were quoted incorrectly, but this was resolved.

Elise Limmage

PPL PRS

4 months ago

Hi, Thank you for sharing your experience with us! We are pleased to hear you had a positive experience when setting up the licence with us, we have passed on your comments to the agent who helped you. We hope you continue to enjoy listening to music in your business and thank you for supporting the future of music.

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About PPL PRS

TheMusicLicence from PPL PRS allows you to legally play music for employees or customers in your business through the radio, TV, other digital devices and live performances. We collect licence fees from UK businesses and organisations on behalf of our parent companies, PPL and PRS for Music. After our business costs, all the music licence fees we collect go back to PPL and PRS for Music who then process, allocate and distribute royalties to the music creators they represent. PPL represents the rights of over 165,000 performers and recording rightsholders while PRS for Music represents the rights of over 175,000 songwriters, composers and music publishers. This ensures that the people who create music are fairly rewarded for their talent and work.

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0800 072 0808

PPL PRS Limited, Mercury Place, Leicester, Leicestershire, LE1 1QG, United Kingdom