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PPL PRS Reviews | Customer Service Reviews for https://www.feefo.com/reviews/ppl-prs | Feefo

Displaying all 317 reviews

Trusted Customer

4 months ago

Date of purchase: 10/02/2025

N/À

Nothing further to add

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Anna

4 months ago

Date of purchase: 10/02/2025

What Anna said about PPL PRS:

Please check quotes and invoices carefully

I contacted PPL PRS to obtain a licence for a single live music performance event. The initial quote I received was for over three times the amount I eventually paid, and the error was only noticed...

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Elise Limmage

PPL PRS

3 months ago

Hi Anna, Thank you for your time leaving us a review. After reading your review, we would like to take the opportunity to investigate the points raised for both future business improvements and to ensure the invoice issued is correct. A case has been raised with the Customer Experience Team and they will be in contact within 7 working days to discuss your account further.

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Alessia Major

4 months ago

Date of purchase: 10/02/2025

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Trusted Customer

4 months ago

Date of purchase: 10/02/2025

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Trusted Customer

4 months ago

Date of purchase: 10/02/2025

paid begrudgingly

don't feel its worth the money

Elise Limmage

PPL PRS

4 months ago

Hi, Thank you for sharing your feedback with us. We collect licence fees from UK businesses and organisations on behalf of our parent companies, PPL and PRS for Music. These are then distributed back to the artists whose music businesses all across the UK enjoy. The fee for TheMusicLicence is based upon tariffs which are set separately by both PRS for Music and PPL. These tariffs are set to ensure that the cost is fair to both the music creators and our customers. To find out more information or to discuss your invoice further please do not hesitate to visit our website or contact our Client Service Team on 0800 0720 808.

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Trusted Customer

4 months ago

Date of purchase: 10/02/2025

Be clear about your numbers!

There was initially some confusion over the number of attendees. I called to query my invoice and it was quickly resolved. I was initially down for over 7000 attendees but when I explained I had 40...

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Elise Limmage

PPL PRS

4 months ago

Hi, Thank you for taking the time to leave a review. I apologise that your invoice was originally incorrect with PPLPRS, however, we are very pleased to hear our agents were able to resolve this with you to ensure you were invoiced correctly for your upcoming year. We hope you continue to experience the benefits of listening to music in your business and thank you for supporting the future of music.

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Hannah

Devon

4 months ago

Date of purchase: 10/02/2025

What Hannah said about PPL PRS:

excellent service

Nice and Easy to gain the licence, Steve was efficient and helpful.

Elise Limmage

PPL PRS

4 months ago

Hi Hannah! Thank you for sharing your experience when setting up the licence with us! Thank you for acknowledging Steve as efficient and helpful when setting up the licence, your positive feedback is a huge encouragement to our team. We hope you continue to enjoy listening to music in your business!

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Trusted Customer

4 months ago

Date of purchase: 10/02/2025

Excellent

Excellent helpful efficient service

Elise Limmage

PPL PRS

4 months ago

Hi, Thank you for sharing your experience with us! We’re committed to maintaining the high standards you’ve experienced and ensured your positive feedback has been passed along to the agent that helped renew your account. We hope you continue to enjoy the benefits that music can bring to your business.

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A music venue

4 months ago

Date of purchase: 10/02/2025

What A music venue said about PPL PRS:

This company are a bunch of criminals

Elise Limmage

PPL PRS

3 months ago

Hi Oliver, Thank you for taking the time to leave us feedback. We collect licence fees from UK businesses and organisations on behalf of our parent companies, PPL and PRS for Music. These are then distributed back to the artists whose music businesses all across the UK enjoy. Our aim as PPL PRS Limited and that of PPL & PRS is to be as transparent as possible as to revenues and distribution and our support for the industry through a range of initiatives. Should you require any further information, or require further clarification, please do not hesitate to contact us.

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Trusted Customer

4 months ago

Date of purchase: 10/02/2025

Good Service

Good service. Easy to speak to.

Elise Limmage

PPL PRS

4 months ago

Hi, Thank you for taking the time to leave a review! We are pleased to hear you had a positive experience when renewing the licence with us, we have passed on your comments to the agents who helped you. We hope you continue to enjoy listening to music in your business and thank you for supporting the future of music.

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About PPL PRS

TheMusicLicence from PPL PRS allows you to legally play music for employees or customers in your business through the radio, TV, other digital devices and live performances. We collect licence fees from UK businesses and organisations on behalf of our parent companies, PPL and PRS for Music. After our business costs, all the music licence fees we collect go back to PPL and PRS for Music who then process, allocate and distribute royalties to the music creators they represent. PPL represents the rights of over 165,000 performers and recording rightsholders while PRS for Music represents the rights of over 175,000 songwriters, composers and music publishers. This ensures that the people who create music are fairly rewarded for their talent and work.

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0800 072 0808

PPL PRS Limited, Mercury Place, Leicester, Leicestershire, LE1 1QG, United Kingdom