How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

PPL PRS Reviews | Customer Service Reviews for https://www.feefo.com/reviews/ppl-prs | Feefo

Displaying all 317 reviews

Donna Wright

3 months ago

Date of purchase: 17/02/2025

What Donna Wright said about PPL PRS:

PROMPT AND PROFFESIONAL

Elise Limmage

PPL PRS

3 months ago

Hi, Thank you for taking the time to leave a review! We are pleased to hear you had a positive experience when setting up the licence with us, we have passed on your comments to the agents who helped you. We hope you continue to enjoy listening to music in your business and thank you for supporting the future of music.

See full customer review

Trusted Customer

3 months ago

Date of purchase: 17/02/2025

See full customer review

Ian Saville

3 months ago

Date of purchase: 17/02/2025

What Ian Saville said about PPL PRS:

Easy to Use

Very easy to use

Elise Limmage

PPL PRS

3 months ago

Hi Ian, Thank you for taking the time to leave us feedback. We're pleased to receive such positive feedback following you recent contact with us. Thank you for acknowledging how easy it was to renew your licence with us! We’re committed to maintaining the high standards you’ve experienced and hope to continue exceeding your expectations.

See full customer review

Trusted Customer

3 months ago

Date of purchase: 10/02/2025

See full customer review

Enid Irene Barnes

Seaford East Sussex

4 months ago

Date of purchase: 10/02/2025

What Enid Irene Barnes said about PPL PRS:

A good experience

Patient, understanding and easy to listen to. As a person with hearing loss I sometimes struggle to pick up everything that is said to me, but when I told the caller this she was very careful to...

Read all

Elise Limmage

PPL PRS

4 months ago

Hi Enid, Thank you for taking the time to leave a review! We are pleased to hear you had a positive experience when renewing the licence with us, we have passed on your comments to the agents who helped you. We’d love to hear more about your experience and any recommendations you might have. We hope you continue to enjoy listening to music in your business and thank you for supporting the future of music.

See full customer review

Trusted Customer

4 months ago

Date of purchase: 10/02/2025

Very good

Elise Limmage

PPL PRS

4 months ago

Hi, Thank you for sharing your experience with us! We hope you continue to experience the benefits of listening to music in your business and thank you for supporting the future of music.

See full customer review

Trusted Customer

4 months ago

Date of purchase: 10/02/2025

Renewing licence.

Very friendly and helpful person informing me of slight increase and all the details would be sent out within a couple if days. I paid by card using the phone which was very easy to follow and...

Read all

Elise Limmage

PPL PRS

4 months ago

Hi, Thank you for taking the time to leave a review! We are pleased to hear you had a positive experience when renewing the licence with us, we have passed on your comments to the agent who helped you. Thank you for supporting the future of music!

See full customer review

Jane Marie Popple

Liversedge

4 months ago

Date of purchase: 10/02/2025

What Jane Marie Popple said about PPL PRS:

Very good

Elise Limmage

PPL PRS

4 months ago

Hi Jane, Thank you for sharing your experience with us! We are happy to hear you had a good experience when setting up the licence for your business! We hope you continue to experience the benefits of listening to music in your business and thank you for supporting the future of music.

See full customer review

Trusted Customer

4 months ago

Date of purchase: 10/02/2025

Having informed PRS of the fact we no longer play music at our premises but only have a demo TV. The cost remained the same. How can this be?

Elise Limmage

PPL PRS

4 months ago

Hi, Thank you for taking the time to leave a review. I apologise that your service with PPLPRS was not to the standard we would expect, and a full explanation has not been provided. I have raised this with our Customer Experience Team for you to receive the relevant contact and to further discuss your account with us.

See full customer review

Trusted Customer

4 months ago

Date of purchase: 10/02/2025

A straightforward and customer friendly experience

The PPL PRS process to apply for a charity discount was straightforward. Their responses were timely and user friendly.

Elise Limmage

PPL PRS

4 months ago

Hi, Thank you for sharing your experience with us! We’re committed to maintaining the high standards you’ve experienced and ensured your positive feedback has been passed along to the agent that helped set up your account with us. We hope you continue to enjoy the benefits that music can bring to your business.

See full customer review

Not received a review invite?

About PPL PRS

TheMusicLicence from PPL PRS allows you to legally play music for employees or customers in your business through the radio, TV, other digital devices and live performances. We collect licence fees from UK businesses and organisations on behalf of our parent companies, PPL and PRS for Music. After our business costs, all the music licence fees we collect go back to PPL and PRS for Music who then process, allocate and distribute royalties to the music creators they represent. PPL represents the rights of over 165,000 performers and recording rightsholders while PRS for Music represents the rights of over 175,000 songwriters, composers and music publishers. This ensures that the people who create music are fairly rewarded for their talent and work.

Read all

0800 072 0808

PPL PRS Limited, Mercury Place, Leicester, Leicestershire, LE1 1QG, United Kingdom