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Rated
Excellent

If you use, play or perform music in your business or organisation, the chances are you need TheMusicLicence from PPL PRS.

Service
4.2
/5

5

4

3

2

1

212

41

16

8

40

317

ratings over the past year

Displaying all 317 reviews
CC
Clare Conafray
edinburgh
3 months ago
Date of purchase: 24/02/2025
What Clare Conafray said about PPL PRS:
great service
customer service was great
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Elise Limmage
PPL PRS
3 months ago
Hi Clare, Thank you for sharing your experience with us! Your positive feedback is a huge encouragement to our team! We’d love to hear more about your experience and any recommendations you might have when setting up the licence with us!
Trusted Customer
3 months ago
Date of purchase: 17/02/2025
Knowledgeable Operator
Operator very polite and knowledgeable able to answer my questions and resolve my query going forward.
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Elise Limmage
PPL PRS
3 months ago
Hi, Thank you for taking the time to leave a review! We are pleased to hear you had a positive experience when renewing the licence with us, we have passed on your comments to the agent who helped you. We hope you continue to enjoy listening to music in your business and thank you for supporting the future of music.
Trusted Customer
3 months ago
Date of purchase: 17/02/2025
Awful, disorganised, clueless, inefficient service
Agreed to quote over phone, after long wait. Am still expecting invoice several weeks later! Will need to phone again and dreading it as I know it will take ages, they probably won't be able to...

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Elise Limmage
PPL PRS
3 months ago
Hi, Thank you for leaving a review following your recent contact with us. We sincerely apologise that your invoice was not originally sent to you following the contact you had with our Client Services Team. I would like to assure you a case has been raised internally to ensure all feedback is provided to the Client Service Agent you have communicated with. Following a review of your account, I understand that one of our agents has reached out regarding the invoice and ensured a copy has been sent to you. If this has not been received please do let me know and I can arrange for a copy of the invoice to be issued to you.
DY
David Young
Staplecross
3 months ago
Date of purchase: 17/02/2025
What David Young said about PPL PRS:
Annual event
Good service for annual return. Tackled an end of year issue tactfully and to the point. Good communication.
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Elise Limmage
PPL PRS
3 months ago
Hi David, Thank you for sharing your recent experience with us! We are pleased to hear you had a positive experience when renewing the licence with us, we have passed on your comments to the agents who helped you. We hope you continue to enjoy listening to music in your business and thank you for supporting the future of music.
Trusted Customer
3 months ago
Date of purchase: 17/02/2025
Trusted Customer
3 months ago
Date of purchase: 17/02/2025
The service I received was very helpful. The lady I spoke to went through the renewal of my licence to make sure I was paying the correct amount.
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Elise Limmage
PPL PRS
3 months ago
Hi, Thank you for sharing your experience with us! We're pleased to receive such positive feedback following you recent contact with us. Thank you for acknowledging how helpful our renewal agents were. We hope you continue to experience the benefits of listening to music in your business and thank you for supporting the future of music.
Trusted Customer
3 months ago
Date of purchase: 17/02/2025
Adding a new waiting room
I had a query about adding another waiting room to the licence. I received a clear response very quickly and was able to easily add another space to the agreement.
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Elise Limmage
PPL PRS
3 months ago
Hi, Thank you for taking the time to leave a review! We are pleased to hear you had a positive experience when renewing the licence with us, we have passed on your comments to the agents who helped you. We hope you continue to enjoy listening to music in your business and thank you for supporting the future of music.
AS
Audrey Spencer
3 months ago
Date of purchase: 17/02/2025
What Audrey Spencer said about PPL PRS:
They helped me to quickly sort my problem out
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Amelia Major
PPL PRS
3 months ago
Hi Audrey, Thank you for sharing your experience with us! We’re committed to maintaining the high standards you’ve experienced and we hope you continue to enjoy the benefits that music can bring to your business.
DE
Deborah Embley
Suffolk
3 months ago
Date of purchase: 17/02/2025
What Deborah Embley said about PPL PRS:
PPL / PPR expensive burden for charities.
Very difficult to understand their definition of income. Increased their fixed fee and no real recognition of how much music is actually played by virtue of a tariff based on turnover - which for a...

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Elise Limmage
PPL PRS
3 months ago
Hi Deborah, Thank you for taking the time to leave us feedback. We appreciate that our tariffs can be confusing; as you know, we will annually send a review form to customers on certain tariffs in order to obtain declarations of usage. Alongside the actual declarations form, there is a section of the documents that explains which income needs to be declared and which income would be considered exempt. You will find this under the section "How to Calculate Income". If any further clarification is required please do not hesitate to reach out to our Community Buildings Team. On this tariff, the fixed fee you have referred to is the minimum royalty fee, which is subject to increases based on inflation. PPL adjusts their tariffs based solely on the annual increase in the Retail Price Index (RPI), and PRS adjusts their tariff based on the average increase of both the RPI and Average Weekly Earnings (AWE). Whilst we sincerely appreciate that some organisations are volunteer-based and may have a lower annual income than others that fall within the same bracket, the minimum tariff costs have been formally agreed between PRS, PPL, and ACRE (Action With Communities in Rural England), who are the representative body for community buildings in England. With regard to your concerns around the distribution of the royalties we collect from you, our members range from grassroots and independent artists and composers through to the biggest names in the business; PRS alone represent the rights for over 30 million works. Whilst I understand your objections to this, and it remains true that we distribute royalties based on the music most often played within businesses, we also distribute royalties to smaller artists, for whom this income can make an enormous amount of difference. If you have any further questions please do let me know and I would be more than happy to help.
SY
Shah Yaqubi
Brighton
3 months ago
Date of purchase: 17/02/2025
What Shah Yaqubi said about PPL PRS:
Excellent service
Great customer service - always sends us reminder and documentation a month before the renewal which is appreciated.
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Elise Limmage
PPL PRS
3 months ago
Hi Shah, Thank you for sharing your experience with us! We're pleased to receive such positive feedback following you renewing your licence with us. We’re committed to maintaining the high standards you’ve experienced and we hope you continue to enjoy the benefits that music can bring to your business.
About PPL PRS
TheMusicLicence from PPL PRS allows you to legally play music for employees or customers in your business through the radio, TV, other digital devices and live performances. We collect licence fees from UK businesses and organisations on behalf of our parent companies, PPL and PRS for Music. After our business costs, all the music licence fees we collect go back to PPL and PRS for Music who then process, allocate and distribute royalties to the music creators they represent. PPL represents the rights of over 165,000 performers and recording rightsholders while PRS for Music represents the rights of over 175,000 songwriters, composers and music publishers. This ensures that the people who create music are fairly rewarded for their talent and work.
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PPL PRS Limited, Mercury Place, Leicester, Leicestershire, LE1 1QG, United Kingdom
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About PPL PRS
TheMusicLicence from PPL PRS allows you to legally play music for employees or customers in your business through the radio, TV, other digital devices and live performances. We collect licence fees from UK businesses and organisations on behalf of our parent companies, PPL and PRS for Music. After our business costs, all the music licence fees we collect go back to PPL and PRS for Music who then process, allocate and distribute royalties to the music creators they represent. PPL represents the rights of over 165,000 performers and recording rightsholders while PRS for Music represents the rights of over 175,000 songwriters, composers and music publishers. This ensures that the people who create music are fairly rewarded for their talent and work.