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Rated
Excellent

If you use, play or perform music in your business or organisation, the chances are you need TheMusicLicence from PPL PRS.

Service
4.2
/5

5

4

3

2

1

212

41

16

8

40

317

ratings over the past year

Displaying all 317 reviews
Trusted Customer
3 months ago
Date of purchase: 24/02/2025
Thieves don’t usually ask for reviews from their victims.
The request for this review was unexpected. Usually when I am robbed, the thief does not ask me how the experience was! PRS and PPL means that I have drastically reduced the number of music events...

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Elise Limmage
PPL PRS
3 months ago
Hi, Thank you for your review and taking the time to leave us feedback.We collect licence fees from UK businesses and organisations on behalf of our parent companies, PPL and PRS for Music. These are then distributed back to the artists whose music businesses all across the UK enjoy. PPL and PRS members range from grassroots and independent artists and composers through to the biggest names in the business; PRS alone represent the rights for over 30 million works. Whilst I understand your objections to this, and it remains true that we distribute royalties based on the music most often played within businesses, we also distribute royalties to smaller artists, for whom this income can make an enormous amount of difference. Our aim as PPL PRS Limited, and that of PPL and PRS for Music, is to be as transparent as possible as to revenues and distribution and our support for the industry through a range of initiatives, details of which are publically available. In regard to independent venues, we recognise that these are essential to the music sector and would encourage artists performing to submit their set lists via PRS to ensure that any relevant royalties are received. We are able to provide support to customers and would be more than happy to discuss the payment plans that we can offer you to ensure you are able to continue utilising music within your business. Should you require any further information, or require further clarification, please do not hesitate to contact us.
Trusted Customer
3 months ago
Date of purchase: 17/02/2025
Trusted Customer
3 months ago
Date of purchase: 24/02/2025
Good but could be improved
Service was good but the double tariff was confusing when looking at the website. Customer service dealt well with my confusion.
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Elise Limmage
PPL PRS
3 months ago
Hi, Thank you for taking the time to leave a review! We are pleased to hear you had a positive experience when setting up the licence with us, we have passed on your comments to the agents who helped you. PPL PRS Ltd is a joint venture between the UK's two music licensing companies, PPL and PRS for Music, to streamline and simplify the music licensing process. Regarding the tariffs applied, these both cover different types of members behind music creation and production, which is why these are separated into our parent companies on the website. PPL represents performers and record companies whereas PRS for Music is a society of songwriters, composers and music publishers. Both organizations ensure that the creators and performers of music are paid when their music is used in public. I hope this has been able to help in regards to two tariffs being required and we hope you continue to enjoy listening to music in your business. Thank you for supporting the future of music.
PC
Poppy Newton Clare
Exeter
3 months ago
Date of purchase: 24/02/2025
Trusted Customer
3 months ago
Date of purchase: 24/02/2025
Waste time wisely
I found that some of your staff may need a re train - literally 40 mins of my life I can't get back, and it cost me £1 more than when I picked up the phone - which could have been answered with a...

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Elise Limmage
PPL PRS
3 months ago
Hi, Thank you for taking the time to leave a review. I appreciate that you would not like this to be discussed publicly and I have ensured this has been passed to our Customer Experience Team who will be in contact with you within the next 7 working days following a review of your account.
Trusted Customer
3 months ago
Date of purchase: 24/02/2025
Unlimited patience and help
Excellent personal advice from Simon helping me understand how the system works and how to provide the information needed.
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Elise Limmage
PPL PRS
3 months ago
Hi, Thank you for your time in leaving a review. We're pleased to receive such positive feedback following your recent contact with us. Thank you for acknowledging the help Simon was able to provide. We’re committed to maintaining the high standards you’ve experienced and hope to continue exceeding your expectations. We hope you continue to experience the benefits of listening to music in your business and thank you for supporting the future of music.
Trusted Customer
3 months ago
Date of purchase: 24/02/2025
Invoices received recently relating back to 2021
I was very impressed with the Customer Service representative Anya who helped resolve the issues we had. The amendments to invoices have all been sorted and the invoice paid.
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Elise Limmage
PPL PRS
3 months ago
Hi, Thank you for taking the time to share your positive experience with us! Thank you for acknowledging our Client Service Adviser, Anya, who helped you resolve your account. We hope you continue to experience the benefits of listening to music in your business and thank you for supporting the future of music!
Trusted Customer
3 months ago
Date of purchase: 24/02/2025
Helpful
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Elise Limmage
PPL PRS
3 months ago
Hi, Thank you for taking the time to leave us feedback. We hope you continue to enjoy listening to music in your business and thank you for supporting the future of music.
Trusted Customer
3 months ago
Date of purchase: 24/02/2025
All ok middle of each month ,I took it April start.
All in all a good explanation of things l had to ask twice if 6 payments were ok,yes got their in the end is it April payments start thank you.i .
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Elise Limmage
PPL PRS
3 months ago
Hi, Thank you for sharing your experience with us! We are happy to hear that our Client Services Team were able to resolve your queries and provide further clarity on your account with us. We hope you continue to experience the benefits of listening to music in your business and thank you for supporting the future of music.
RG
Robert Golding
3 months ago
Date of purchase: 24/02/2025
What Robert Golding said about PPL PRS:
Your representative was very helpful and pleasant to deal with.
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Elise Limmage
PPL PRS
3 months ago
Hi Robert, Thank you for taking the time to leave a review! We are pleased to hear you had a positive experience when renewing the licence with us, we have passed on your comments to the agent who helped you. We’re committed to maintaining the high standards you’ve experienced and we hope you continue to enjoy the benefits that music can bring to your business.
About PPL PRS
TheMusicLicence from PPL PRS allows you to legally play music for employees or customers in your business through the radio, TV, other digital devices and live performances. We collect licence fees from UK businesses and organisations on behalf of our parent companies, PPL and PRS for Music. After our business costs, all the music licence fees we collect go back to PPL and PRS for Music who then process, allocate and distribute royalties to the music creators they represent. PPL represents the rights of over 165,000 performers and recording rightsholders while PRS for Music represents the rights of over 175,000 songwriters, composers and music publishers. This ensures that the people who create music are fairly rewarded for their talent and work.
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PPL PRS Limited, Mercury Place, Leicester, Leicestershire, LE1 1QG, United Kingdom
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About PPL PRS
TheMusicLicence from PPL PRS allows you to legally play music for employees or customers in your business through the radio, TV, other digital devices and live performances. We collect licence fees from UK businesses and organisations on behalf of our parent companies, PPL and PRS for Music. After our business costs, all the music licence fees we collect go back to PPL and PRS for Music who then process, allocate and distribute royalties to the music creators they represent. PPL represents the rights of over 165,000 performers and recording rightsholders while PRS for Music represents the rights of over 175,000 songwriters, composers and music publishers. This ensures that the people who create music are fairly rewarded for their talent and work.