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British Pet Insurance Reviews | Customer Service Reviews for https://www.feefo.com/reviews/petcover-uk | Feefo

Displaying all 855 reviews

John Francis

4 years ago

Date of purchase: 03/09/2020

What John Francis said about British Pet Insurance:

Better cover levels

Although I haven’t had to claim yet the purchase price was good for the cover. Was better than exotic direct

Malakye Green

British Pet Insurance

4 years ago

Thank you very much for taking the time to leave positive feedback, we really appreciate it

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Holly Garson

4 years ago

Date of purchase: 19/08/2020

What Holly Garson said about British Pet Insurance:

Very good! Surprised you wouldn’t insure an African grey parrot older than 25 years old as that’s at least only half their lifespan! And a little disappointed that I haven’t heard back from you...

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Malakye Green

British Pet Insurance

4 years ago

Good morning, Thank you for taking the time to leave a positive review. I've had a check on the quote notes and can see a voicemail was left on 19/08/2020 with regards to the other exotic pets you were enquiring about insuring. If you'd like to talk through this more, please give us a call on 01444 708840

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Trusted Customer

5 years ago

Date of purchase: 16/07/2020

Great Job

Very east and Efficient - effective insurance very important

Malakye Green

British Pet Insurance

5 years ago

Thank you very much for taking the time to leave us a review, we really appreciate it

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Trusted Customer

5 years ago

Date of purchase: 14/07/2020

Good service

Great pet insurance company. I had to take my budgie to the vets and the process was very easy with adviser on the phone and filling in the form. I would recommend British pet insurance.

Malakye Green

British Pet Insurance

5 years ago

Thank you for taking the time to leave feedback, we really appreciate it

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Beverley

Wigan

5 years ago

Date of purchase: 24/06/2020

What Beverley said about British Pet Insurance:

No customer service.

Believed Policy taken out then received an email saying it was only a quote. Tried to ring went through to voice mail. Left message requesting call back no call back received. Unable to retrieve...

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Kirsty

British Pet Insurance

5 years ago

Thank you for leaving this review and bringing this to our attention. We did have a delay for a few policies last week on documents being issued but all your documents were issued on the 26/06/2020 unfortunately with it being exotic pet insurance these can get held up in spam filters. I have resent these again today for you. If you do not get them please do let me know. The second email was unfortunately due to delay in the documents being emailed for 24 hours I'm sorry for the confusion caused. All our phone calls are being diverted out of the office currently but we do respond to all answerphone messages left. I will raise this issue with our telephone provider to see why we were not notified of this answerphone message being left. If you need anything more help at any time, please do come back to us by email (info@petcover.uk.com) or phone (01444 708840).

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Alisa Turnbull

5 years ago

Date of purchase: 01/07/2020

What Alisa Turnbull said about British Pet Insurance:

Easy to navigate, yes u will use it again

Kirsty

British Pet Insurance

5 years ago

Thank you Alisa. I'm glad you found it so easy to use.

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Jacqueline emmerson

5 years ago

Date of purchase: 28/06/2020

What Jacqueline emmerson said about British Pet Insurance:

Tortoise insurance

I’m very pleased with this service, would recommend

Malakye Green

British Pet Insurance

5 years ago

Thank you so much for leaving positive feedback and we are extremely glad you are pleased with the service

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Alan Studd

5 years ago

Date of purchase: 21/06/2020

What Alan Studd said about British Pet Insurance:

Clear instructions - easy to follow

Good clear policy details

Malakye Green

British Pet Insurance

5 years ago

Hi Alan, Thanks for leaving a positive review, we really appreciate it!

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Susan Naylor

Carlisle

5 years ago

Date of purchase: 11/05/2020

What Susan Naylor said about British Pet Insurance:

Very good service

Very patient on the phone, explained my options and the cover. Very happy with both the service and the cover the policy I chose provides.

Malakye Green

British Pet Insurance

5 years ago

Thank you for taking the time to leave a positive review, we really appreciate it

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Lorraine Stanley

Stoke on Trent

5 years ago

Date of purchase: 16/04/2020

What Lorraine Stanley said about British Pet Insurance:

Great

Very helpful when I phoned and nice lady spoke toe

Malakye Green

British Pet Insurance

5 years ago

Thank you for taking the time to leave positive feedback with us, we really appreciate it

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About British Pet Insurance

Insurance that’s right for you and your pet. ✓ For your dog, cat, horse, exotics, and pet business. ✓ Choice, flexibility, and a range of optional extras. ✓ Quick and simple claims process. ✓ No additional charges for paying monthly. ✓ Feefo Gold Trusted Service from our friendly UK team.

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Petcover EU Limited, Haywards Heath, West Sussex, RH16 1TX, United Kingdom