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British Pet Insurance Reviews | Customer Service Reviews for https://www.feefo.com/reviews/petcover-uk | Feefo

Displaying all 804 reviews

Sally Park

Yalding, Maidstone

1 minute ago

Date of purchase: 01/07/2025

What Sally Park said about British Pet Insurance:

Very good 👍

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Trusted Customer

1 day ago

Date of purchase: 26/06/2025

Great service

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Melanie Marshal

Nottinghamshire

1 day ago

Date of purchase: 25/06/2025

What Melanie Marshal said about British Pet Insurance:

Expensive, V high excess

Very slow to pay, Very high excess, very high age related excess. Took almost half of the claim in excess charges. Polivy very exspnsive

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Trusted Customer

4 days ago

Date of purchase: 29/06/2025

Very good service

Very easy to deal with

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Trusted Customer

5 days ago

Date of purchase: 25/06/2025

Petrina

British Pet Insurance

4 days ago

Thank you for your 4-star review. If there’s anything we could do to improve your experience further, we’d love to hear from you.

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Lucy Irvine

Manchester

4 days ago

Date of purchase: 20/06/2025

What Lucy Irvine said about British Pet Insurance:

Our claim was rejected with little to no explanation and the reason that was given was incorrect. What is the point in paying insurance when you won’t help us to cover necessary vet bills?

Petrina

British Pet Insurance

4 days ago

We're very sorry to hear about your experience and understand how frustrating and disappointing this must be, especially during a difficult time for you and your pet. We always aim to handle claims fairly and clearly, and we're concerned to hear that you felt the explanation provided was insufficient. We’d really appreciate the opportunity to look into this further and see how we can help. Please contact our team directly with your policy number so we can review your case. Thank you for your feedback—it helps us improve.

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Trusted Customer

5 days ago

Date of purchase: 17/06/2025

Couldn't get my pet policy done online but called and very helpful, professional and polite. All done very quickly too.

Petrina

British Pet Insurance

4 days ago

Thanks for your review! We're sorry the online process didn't work out, but we're glad our team could assist you quickly and professionally over the phone.

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Trusted Customer

6 days ago

Date of purchase: 24/06/2025

After the death of my beloved dog British Pet Insurance dealt with my claim

My claim was dealt with sympathetically and efficiently.

Petrina

British Pet Insurance

4 days ago

Thank you for your kind words. We're so sorry for your loss and glad we could support you during such a difficult time.

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Eva Porter

Brentwood

7 days ago

Date of purchase: 18/06/2025

James

British Pet Insurance

7 days ago

Thank you for taking the time to provide us a rating. If you would like to discuss anything further regarding your experience with us, please call us on 01444 708840 or alternatively email us at info@petcover.uk.com

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Joan Holman

Aberdeen

11 days ago

Date of purchase: 16/06/2025

What Joan Holman said about British Pet Insurance:

Would Recommend British Pet Insurance

I have had two occasions where I have had to make a claim against a policy held by me with British Pet Insurance. I have found the team to be very helpful and kind in their dealings with me. In both...

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James

British Pet Insurance

7 days ago

Thank you so much for taking the time to leave a positive review, we are extremely pleased you were happy with your experience with us :)

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About British Pet Insurance

Insurance that’s right for you and your pet. ✓ For your dog, cat, horse, exotics, and pet business. ✓ Choice, flexibility, and a range of optional extras. ✓ Quick and simple claims process. ✓ No additional charges for paying monthly. ✓ Feefo Gold Trusted Service from our friendly UK team.

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Petcover EU Limited, Haywards Heath, West Sussex, RH16 1TX, United Kingdom