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Petplan Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 72,292 reviews

Trusted Customer

Feefo Verified

7 days ago

Exceptional customer service

Excellent service! Asked for documents to be posted to me and that was done within a couple of days. Had been with Petplan with our previous dog who had allergies and a heart murmur and there was...

Date of purchase: 07/07/2026

Trusted Customer

Feefo Verified

7 days ago

Date of purchase: 30/11/2024

Trusted Customer

Feefo Verified

8 days ago

Excellent service and prompt payment

Date of purchase: 07/07/2026

Trusted Customer

Feefo Verified

8 days ago

Peace of mind.

Very efficient handling claims for our previous dog when she was ill & very kind and understanding when she died. It made difficult and sad time in our lives so much easier to manage. Now we have a...

Date of purchase: 06/07/2026

Mr K Oleary

Feefo Verified

GBR

9 days ago

What Mr K Oleary said about Petplan:

Ist class pet insurance company

We only had our kitten and insurance in place for a day when tragically she passed away. Petplan were very kind and understanding about our loss and repaid our vets costs straightaway and even repaid...

Date of purchase: 09/07/2026

Trusted Customer

Feefo Verified

9 days ago

Unnecessarily lengthy process

I'd received a temporary petplan insurance package when I adopted my cat, but it hadn't been made clear that there was an excess on it (not Petplans fault). When I put in a claim after a vet visit it...

Gigi

Petplan

8 days ago

Hi, Thank you for your review and for bringing this to our attention. I'm sorry for the time it took to process your claim, it's not our usual standard. I've logged this as feedback so we can improve our claims processes and streamline this for the future. I hope your cat is feeling much better today. If any other issues, please don't hesitate to get in touch with us at social@petplan.co.uk with your query, policy number and pet's name. Thanks, Gigi - The Customer Service Team

Date of purchase: 09/07/2026

Trusted Customer

Feefo Verified

9 days ago

Great cover

I think petplan are brilliant, the level of cover is great. The only downside was I wanted to upgrade the level of cover on my policy due to being able to afford more cover but was told I would have...

Date of purchase: 07/07/2026

Mr Paul Weston

Feefo Verified

GBR

9 days ago

What Mr Paul Weston said about Petplan:

Always used Petplan

We have always used Petplan as the care received for your pets is excellent

Date of purchase: 11/07/2026

Trusted Customer

Feefo Verified

9 days ago

good nothing more to say lets see how it goes for a year then review

Date of purchase: 06/07/2026

Mrs Carol Haughton

Feefo Verified

GBR

9 days ago

What Mrs Carol Haughton said about Petplan:

Fantastic

All my pets have been covered by Petplan and I cannot fault them, they have paid for some really expensive operations and they always pay promptly, if I have any queries the staff are really helpful...

Date of purchase: 06/07/2026