How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Petplan Reviews

https://www.petplan.co.uk/

EXCEPTIONAL

Service

4.7

Product

4.6

2,329

280

2,774

ratings over the past year

Displaying all 73,004 reviews

Trusted Customer

Feefo Verified

19 hours ago

Good but don’t reward loyalty

Good at providing cover. Strange that it couldn’t be continued for the same cheaper price though.

Alison

Petplan

2 hours ago

Hi, Thank you for your feedback. Renewal prices are slightly higher than new business policies as you are paying for continuous cover. A new business quote also includes a discount for the first year which is another reason that it will show slightly lower. If you have any further queries please email social@petplan.co.uk where we will be happy to help. Thanks, Alison - The Customer Service Team

Date of purchase: 19/10/2026

Mr Kevin Franklin

Feefo Verified

19 hours ago

Date of purchase: 23/10/2026

Trusted Customer

Feefo Verified

1 day ago

GOOD BUT EXPENSIVE

TREATMENT IS GOOD BUT EXPENSIVE

Date of purchase: 13/10/2026

Trusted Customer

Feefo Verified

1 day ago

Excellent claim process

Quick, efficient all information provided, claim sorted out out smoothly.

Date of purchase: 19/10/2026

Mr K Darby

Feefo Verified

GBR

1 day ago

What Mr K Darby said about Petplan:

Fast payout & helpful

It was very fast getting my claim payout once I'd done everything correctly. I've had questions that I've received clear and helpful answers for. Overall a great experience.

Date of purchase: 19/10/2026

Trusted Customer

Feefo Verified

1 day ago

Excellent

Excellent customer service. Dealt with my claim directly with my vet.Claim was sorted very quickly. Thanks petplan

Date of purchase: 19/10/2026

Miss Emma Gilber

Feefo Verified

3 days ago

What Miss Emma Gilber said about Petplan:

Simple but expensive excess

Date of purchase: 15/10/2026

Mr Marshall

Feefo Verified

GBR

3 days ago

What Mr Marshall said about Petplan:

Fast, efficient, and stress-free service when it mattered most

I recently had to make a claim following treatment for my dog, and I couldn't be more impressed with Petplan. The entire claiming process was remarkably fast and seamless. It provides real peace of...

Date of purchase: 15/10/2026

Mrs Amanda Lewington

Feefo Verified

3 days ago

What Mrs Amanda Lewington said about Petplan:

Hugely helpful, very clear, excellent service

When signing up for Petplan, your colleague Veena was very helpful. She patiently ran through each of the available plans and was able to explain it really clearly. She then went the extra mile to...

Date of purchase: 08/10/2026

Trusted Customer

Feefo Verified

3 days ago