How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Petplan Reviews

https://www.petplan.co.uk/

EXCEPTIONAL

Service

4.7

/5

Product

4.6

/5

5

4

3

2

1

2,463

297

81

33

82

2,956

ratings over the past year

Displaying all 72,357 reviews

Trusted Customer

Feefo Verified

26 days ago

Customer Service

Efficient and friendly

Date of purchase: 29/06/2026

0

MB

Mrs Susan Breen

Feefo Verified

GBR

26 days ago

What Mrs Susan Breen said about Petplan:

Somewhat expensive

Very efficient and friendly service. However, I do feel the cost is perhaps becoming prohibitive and I may have to think about researching other insurers in the future.

Date of purchase: 02/07/2026

0

MS

Mrs Cassandra Spence

Feefo Verified

GBR

26 days ago

What Mrs Cassandra Spence said about Petplan:

Great in a crisis

You only have to pay the excess up front which means that difficult decisions are easier to make. We’ve had to claim a few times, all of them being terribly sad but we didn’t have to worry about the...

Date of purchase: 01/07/2026

0

Trusted Customer

Feefo Verified

26 days ago