How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Petplan Reviews

https://www.petplan.co.uk/

EXCEPTIONAL

Service

4.7

/5

Product

4.6

/5

5

4

3

2

1

2,477

298

79

33

84

2,971

ratings over the past year

Displaying all 72,289 reviews

Trusted Customer

Feefo Verified

22 days ago

Good service

Great, prompt response and claim settled very quickly

Date of purchase: 24/06/2026

0

Trusted Customer

Feefo Verified

22 days ago

Very happy with the outcome of my claim

My claims were handled promptly and efficiently. The value paid was the full amount of the claim less the excess + 20% which is as per the terms of my pet policy.

Date of purchase: 24/06/2026

0

Trusted Customer

Feefo Verified

23 days ago

Excellent service Easy to set up plan online We have used Petplan in the past with our other dog and they provided fantastic support especially at the end of our dogs life. That is why we have...

Date of purchase: 23/06/2026

0

Trusted Customer

Feefo Verified

23 days ago

Oliver

I did. Mine online so was fairly easy. They offer everything you need for your pet.and it really helps being able to pay monthly.

Date of purchase: 28/06/2026

0

Trusted Customer

Feefo Verified

23 days ago

Good pet insurance

My previous cat had cancer the bill was covered .dating back13 years ago .

Zen

Petplan

22 days ago

Hi, Thank you for sharing your experience with us. Providing reliable coverage for pets and peace of mind for their owners is our top priority. Wishing you and your current furry friends all the best! Thanks, Zen – The Customer Service Team

Date of purchase: 23/06/2026

0

Trusted Customer

Feefo Verified

23 days ago

Kitten insured

Excellent contact found easy to insure my kitten insurance very well explained I have life cover which I highly recommend as pass experience with vet bills..

Date of purchase: 23/06/2026

0

Trusted Customer

Feefo Verified

23 days ago