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Petplan Reviews

https://www.petplan.co.uk/

EXCEPTIONAL

Service

4.7

Product

4.6

2,461

296

2,953

ratings over the past year

Displaying all 72,357 reviews

Trusted Customer

Feefo Verified

16 days ago

Unnecessarily lengthy process

I'd received a temporary petplan insurance package when I adopted my cat, but it hadn't been made clear that there was an excess on it (not Petplans fault). When I put in a claim after a vet visit it...

Gigi

Petplan

15 days ago

Hi, Thank you for your review and for bringing this to our attention. I'm sorry for the time it took to process your claim, it's not our usual standard. I've logged this as feedback so we can improve our claims processes and streamline this for the future. I hope your cat is feeling much better today. If any other issues, please don't hesitate to get in touch with us at social@petplan.co.uk with your query, policy number and pet's name. Thanks, Gigi - The Customer Service Team

Date of purchase: 09/07/2026

Trusted Customer

Feefo Verified

16 days ago

Great cover

I think petplan are brilliant, the level of cover is great. The only downside was I wanted to upgrade the level of cover on my policy due to being able to afford more cover but was told I would have...

Date of purchase: 07/07/2026

Mr Paul Weston

Feefo Verified

GBR

16 days ago

What Mr Paul Weston said about Petplan:

Always used Petplan

We have always used Petplan as the care received for your pets is excellent

Date of purchase: 11/07/2026

Trusted Customer

Feefo Verified

16 days ago

good nothing more to say lets see how it goes for a year then review

Date of purchase: 06/07/2026

Mrs Carol Haughton

Feefo Verified

GBR

16 days ago

What Mrs Carol Haughton said about Petplan:

Fantastic

All my pets have been covered by Petplan and I cannot fault them, they have paid for some really expensive operations and they always pay promptly, if I have any queries the staff are really helpful...

Date of purchase: 06/07/2026

Ms Catherine Sweeney

Feefo Verified

GBR

16 days ago

What Ms Catherine Sweeney said about Petplan:

brilliant service

Service was excellent. One telephone call and my claim was settled very quickly. Would definitely recommend.

Date of purchase: 09/07/2026

Trusted Customer

Feefo Verified

17 days ago

Date of purchase: 09/07/2026

Mrs Margaret Morris

Feefo Verified

GBR

17 days ago

What Mrs Margaret Morris said about Petplan:

Excellent staff and service. Initially given 4 free weeks through the scheme with my vet. Then I took out a policy for a year and moved my older cat to Petplan too.

Date of purchase: 09/07/2026

Trusted Customer

Feefo Verified

17 days ago