How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Pet Drugs Online Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 212,810 reviews

Trusted Customer

Feefo Verified

4 days ago

Once they realised there was problem Customer services became very proactive. Just disappointed there was no process to recognise the original transmission failure until I chased delivery

Jess

Pet Drugs Online

4 days ago

Good Afternoon, Thank you for taking the time to speak with me today and for sharing your feedback. I really appreciate you taking the time to discuss your experience with me, and I hope that your future orders provide you with a much more positive experience. If you need any further assistance from our team, please don’t hesitate to get in touch. We’ll be more than happy to help. Kind regards, Jess Pet Drugs Online Customer Care Team

Date of purchase: 22/07/2026

Trusted Customer

Feefo Verified

4 days ago

Very straightforward to order and kept up to date on the delivery

Jess

Pet Drugs Online

4 days ago

Hi Thank you for your feedback! I'm so pleased to hear you're impressed with our service! Kind regards, Jess Pet Drugs Online Customer Care Team

Date of purchase: 22/07/2026

Trusted Customer

Feefo Verified

4 days ago

Packaged well

I didn’t need customer service, ordering was ok but seemed to take a few days to ok it once I put the prescription in my vet sent me. Which then made delivery longer. But now I know that I will make...

Jess

Pet Drugs Online

4 days ago

Hi Thank you for your feedback! I'm so pleased to hear you're impressed with our service! Kind regards, Jess Pet Drugs Online Customer Care Team

Date of purchase: 22/07/2026

Trusted Customer

Feefo Verified

4 days ago

Excellent customer service

Excellent service and previously good response to email correspondence and in person on telephone .

Jess

Pet Drugs Online

4 days ago

Hi Thank you for your excellent feedback. We really appreciate hearing this - I've passed your comment on to the rest of our team. Kind regards, Jess Pet Drugs Online Customer Care Team

Product reviews

Date of purchase: 22/07/2026

Trusted Customer

Feefo Verified

4 days ago

Not for me

Straightforward

Jess

Pet Drugs Online

4 days ago

Hello, Thank you for your feedback. I’d really like to help resolve this for you but unfortunately, I'm not able to investigate this further from the information provided. If you'd like to discuss this further, please get in touch with us directly at reviews@petdrugsonline.co.uk please include your order number so we can help as quickly as possible. Kind regards, Jess Pet Drugs Online Customer Care Team

Date of purchase: 22/07/2026

Trusted Customer

Feefo Verified

4 days ago

Great service

Excellent

Jess

Pet Drugs Online

4 days ago

Hi Thank you for your feedback! I'm so pleased to hear you're impressed with our service! Kind regards, Jess Pet Drugs Online Customer Care Team

Product reviews

Date of purchase: 22/07/2026

Jo Dabinett

Feefo Verified

4 days ago

What Jo Dabinett said about Pet Drugs Online:

Arrived quickly

Super fast delivery Good communication Will be using again

Jess

Pet Drugs Online

4 days ago

Hi Thank you for your feedback! I'm so pleased to hear you're impressed with our service and delivery timeframes! Kind regards, Jess Pet Drugs Online Customer Care Team

Date of purchase: 22/07/2026

Susan Holden

Feefo Verified

GBR

4 days ago

What Susan Holden said about Pet Drugs Online:

Very easy to order excellent service

Jess

Pet Drugs Online

4 days ago

Hi Thank you for your feedback! I'm so pleased to hear you're impressed with our service! Kind regards, Jess Pet Drugs Online Customer Care Team

Date of purchase: 22/07/2026

Trusted Customer

Feefo Verified

4 days ago

A bit tricky getting the prescription approved and it took longer than expected, but once sorted the process was smooth.

Jess

Pet Drugs Online

4 days ago

Hello, Thank you for your feedback. I am sorry t hear you found it tricky getting your prescription approved. If you ever wanted to give us a call on 01761250850 one of our customer support agents can help talk you through the process for online ordering. We are always happy to help in these circumstances. We apologise for any inconvenience. Kind regards, Jess Pet Drugs Online Customer Care Team

Product reviews