Hi Daniel,
We always aim to deliver a great experience, and we are genuinely disappointed when we don’t meet expectations.
We will take this opportunity to ensure your comments are shared and taken on board with the park staff so they can look to make immediate improvements where necessary. Your satisfaction is important to us and we are very sorry that we have fallen short on this occasion.
We hope this will not deter you from visiting us again in the future, as we are confident you would have a better experience. ^JC