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Novuna Vehicle Solutions Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 402 reviews

Ross

Feefo Verified

5 years ago

What Ross said about Novuna Vehicle Solutions:

Recommended based on my experience

Good service. Would have liked more email updates but can not really complain as my advisor was extremely helpful and professional. Very impressed.

Sophie

Novuna Vehicle Solutions

5 years ago

Many thanks for your review Ross, we really do appreciate it! We hope you love your Skoda Octavia! ^Sophie - HCVS Marketing Team

Trusted Customer

Feefo Verified

5 years ago

Efficient service

So far really pleased. Efficient and smooth.

Sophie

Novuna Vehicle Solutions

5 years ago

Many thanks for your review - it's greatly appreciated! ^Sophie - HCVS Marketing Team

Russell

Feefo Verified

Salford

5 years ago

What Russell said about Novuna Vehicle Solutions:

Thanks

Brilliant service as always , friendly helpful and knowledgeable, even more important in these trying times

Sophie

Novuna Vehicle Solutions

5 years ago

Many thanks for your review Russell - we hope you love your Citroen C3! ^Sophie - HCVS Marketing Team

stuart

Feefo Verified

ILFORD

5 years ago

What stuart said about Novuna Vehicle Solutions:

Good Service

Excellent and very efficient

Sophie

Novuna Vehicle Solutions

5 years ago

Thank you for your review Stuart, it's really appreciated :) Kind regards, Sophie - HCVS Marketing Team

Jonathan

Feefo Verified

5 years ago

What Jonathan said about Novuna Vehicle Solutions:

Very friendly and helpful with my query of getting a new lease vehicle

Sophie

Novuna Vehicle Solutions

5 years ago

Thank you for your review Jonathan, it's really appreciated :) We hope you love your new Citroen C3! Kind regards, Sophie - HCVS Marketing Team

Jon

Feefo Verified

5 years ago

What Jon said about Novuna Vehicle Solutions:

A frustrating and onerous process... a disappointing experience

Quite simply the service was not acceptable. As a customer I was the one to be chasing for regular updates, progress with my applications and order. Responses were slow and it was apparent that there...

Sophie

Novuna Vehicle Solutions

5 years ago

Hi Jon, thank you for your feedback and bringing this to our attention, I will ensure this is shared with the relevant team to prevent this happening again in the future. In the meantime, if you'd like to discuss anything further – you can get in contact directly with our Customer Service team here- smecustomerservice@hitachicapital.co.uk ^thank you, Sophie – HCVS Marketing Team

Sebastian

Feefo Verified

5 years ago

What Sebastian said about Novuna Vehicle Solutions:

Easy process and very helpful customer service.

I’ve had so many questions about my first lease but they took the time to answer them all and provided me with the vehicle I wanted.

Sophie

Novuna Vehicle Solutions

5 years ago

Many thanks for your review Sebastian, we really do appreciate it! We hope you love your VW Golf! ^Sophie - HCVS Marketing Team

Shaun

Feefo Verified

5 years ago

What Shaun said about Novuna Vehicle Solutions:

Excellent service

Sophie

Novuna Vehicle Solutions

5 years ago

Thank you for your review Shaun, it is greatly appreciated! We hope you love your new Audi A3! ^ Kind regards, Sophie - HCVS Marketing Team

Joe Crabtree

Feefo Verified

Brighton

5 years ago

What Joe Crabtree said about Novuna Vehicle Solutions:

Great service from Nick Hill.

Nick Hill assisted me with placing my order. He was courteous, polite and friendly. Made the process very simple and easy. I look forward to receiving my vehicle soon and would have no hesitation...

Sophie

Novuna Vehicle Solutions

5 years ago

Thank you for your review Joe, it is greatly appreciated - I'll be sure to let Nick know your kind words! We hope you love your new VW Golf! ^ Kind regards, Sophie - HCVS Marketing Team

Katie

Feefo Verified

5 years ago

What Katie said about Novuna Vehicle Solutions:

Leigh Draper was really helpful- very quick to respond, and went out of his way to help me through the credit check process which was made more complicated due to having been living overseas for the...

Sophie

Novuna Vehicle Solutions

5 years ago

Thank you for your review Katie, it is greatly appreciated! We hope you love your new Mini Cooper S! ^ Kind regards, Sophie - HCVS Marketing Team