Natural Instinct Reviews

Hi Rebecca, Thank you for taking the time to share your experience with us. We're delighted to hear that your Frenchie puppy loves our food and that he's experiencing improved stool quality, reduced itching, and a shiny coat. We take great pride in providing high-quality, nutritious ingredients in all of our recipes to support your pet's health and wellbeing. We apologise for any inconvenience caused by the cracked boxes and the leakage in your fridge; we understand how frustrating that can be. Kind Regards, Natural Instinct

Hello Tracey, Thank you for taking the time to leave a positive review. At Natural Instinct, we believe that providing a hassle-free and convenient experience for our customers is essential. We're pleased to hear that our ordering system met your expectations and made it easy for you to place your order. Kind Regards, Natural Instinct

Good Morning, Thank you for taking the time to leave us a review! At Natural Instinct, we're committed to providing excellent customer service and making our customers' experience as seamless and hassle-free as possible. We're thrilled that our team was able to meet your expectations and provide you with a positive experience. Kind Regards, Natural Instinct

Hello Victoria, Thank you for taking the time to leave such a positive review. We're so pleased to hear that you had a great experience with our customer service team and that our staff were friendly and helpful. We take great pride in providing excellent customer service and prompt resolution to any issues or concerns that may arise. We're glad to hear that our team was able to address your needs in a timely and efficient manner. We appreciate your business and look forward to serving you again in the future. Kind Regards, Natural Instinct

Hello, Thank you for taking the time to leave us a review. We value your feedback and are committed to improving the service we provide to our customers. We apologise for any inconvenience caused by our lack of reply to your email. We understand that you contacted our Customer Service team outside of our normal business hours and we can see that you called in the following morning where a resolution was provided by our team on the phone. Please note that our Customer Service operating hours are Monday to Friday, 8:30am - 5pm, and we always strive to respond to our customers within 48 business hours. Kind Regards, Natural Instinct

Hi Sean, Thank you for taking the time to leave us a review. We are constantly looking to improve the service we provide to our customers, and your feedback supports us in doing so. We understand the frustration a price increase can cause. As you are probably aware, the cost of everything continues to increase, and like many other organisations, we have had to make changes to remain viable as a business. To ensure we maintain the quality and excellence of our products, we have had to implement a small price increase, but from the competitor analysis we have carried out, we still remain one of the more affordable raw food brands on the market. Kind Regards, Natural Instinct

Hi Iris, Thank you for the positive review. We value our customers’ feedback, and we are pleased to hear that you were impressed with the level of service you received. Kind Regards, Natural Instinct

Good Morning, Thank you for taking the time to share your experience with us. We're thrilled to hear that our service and staff provided you with a great experience. Our team works hard to ensure that our customers are always satisfied, and we're glad that we were able to meet your expectations. Kind Regards, Natural Instinct

Good Morning, Thank you for taking the time to leave such a positive review. We take great pride in ensuring that our customers have a seamless and stress-free ordering experience and understand the importance of receiving your order in a timely and efficient manner. We're glad that we could meet your expectations. Kind Regards, Natural Instinct

Hi Michael, Thank you for your kind words. We're thrilled to hear that you've had a great experience with us and that our team has been able to quickly resolve any minor issues you've encountered. We strive to provide exceptional customer service and to ensure that our customers and their pets are always happy. Kind Regards, Natural Instinct