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The UK’s consumer delivery specialist, providing flexible and affordable delivery options to home, work, ParcelShops & Lockers.

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ratings over the past year

Hermes is no longer an active Feefo customer
Displaying all 12,778 reviews
Trusted Customer
6 years ago
Date of purchase: 28/08/2018
MyHermes need to be more relaxed about weights of parcels
ok, but charged me for being under paid due to weighing, I would just like to say that many of us just normal housewives dont have the perfect scales like a post office , I have to rely on a pair of...

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TC
Trusted Customer
6 years ago
Date of purchase: 28/08/2018
What Trusted Customer said about Hermes:
packages 48h hours in parcel shop
normally it is good. a this time the packages stayed 48 hours in the parcel shop
TC
Trusted Customer
6 years ago
Date of purchase: 28/08/2018
What Trusted Customer said about Hermes:
Lost parcel, which means I’ve lost a customer
They lost my oarcel
Trusted Customer
6 years ago
Date of purchase: 28/08/2018
Slow service
Could have been a lot quicker.
TC
Trusted Customer
Morpeth
6 years ago
Date of purchase: 28/08/2018
What Trusted Customer said about Hermes:
Outstanding service and communication skills.
Trusted Customer
6 years ago
Date of purchase: 28/08/2018
Not happy as o paid with pay pal and it said it hadn't gone through so paid with my card only to log in to pay pal to see I have paid twice for the same delivery
TC
Trusted Customer
6 years ago
Date of purchase: 28/08/2018
What Trusted Customer said about Hermes:
Collect Parcel on time ,lady with disabled child took a day off work,no collection was made until I complained ,then was mid-day on the following day.
TC
Trusted Customer
6 years ago
Date of purchase: 28/08/2018
What Trusted Customer said about Hermes:
You don’t do what I ask you to do when someone doesn’t answer the door whic
You don’t do what I ask you to do when someone doesn’t answer the door which led to one parcel being broken as in the contents so I had to give the purchaser a full refund and they kept the item...

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TC
Trusted Customer
6 years ago
Date of purchase: 28/08/2018
What Trusted Customer said about Hermes:
Straightforward collection- delivered without hiccup.
TC
Trusted Customer
barrow in furness
6 years ago
Date of purchase: 28/08/2018
What Trusted Customer said about Hermes:
very good
first class service will always this company
About Hermes
We’re Hermes, the parcel people. We’re the UK’s consumer delivery specialist, providing flexible and affordable delivery options to home, work, ParcelShops and Lockers, delivering more than 630 million parcels a year with a mission to be the UK’s carrier of choice. The Hermes journey began in 1974 as Grattan Mail Order in Bradford. We’ve grown over the years, with an increasing number of hubs and depots across the country, a constantly expanding number of ParcelShops and a growing friendly, local courier network. In 2009, we launched our customer to customer business offering a cheaper, easier, faster way to send parcels. Since the launch, we’ve added lots of extra services, including international delivery, print in-store devices in our ParcelShops, safe place photos and renewable energy fuelled vehicles. We’re now the largest parcel delivery business in the UK offering 7-day delivery solutions for anyone who wants to send a parcel. We work alongside 80% of the UK’s top retailers including Next, ASOS, John Lewis, M&S and Pretty Little Thing.
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Hermes Group, Capitol House, 1 Capitol Close, Morley, LEEDS, West Yorkshire, LS27 0WH, United Kingdom
Why trust Feefo reviews?

About Hermes
We’re Hermes, the parcel people. We’re the UK’s consumer delivery specialist, providing flexible and affordable delivery options to home, work, ParcelShops and Lockers, delivering more than 630 million parcels a year with a mission to be the UK’s carrier of choice. The Hermes journey began in 1974 as Grattan Mail Order in Bradford. We’ve grown over the years, with an increasing number of hubs and depots across the country, a constantly expanding number of ParcelShops and a growing friendly, local courier network. In 2009, we launched our customer to customer business offering a cheaper, easier, faster way to send parcels. Since the launch, we’ve added lots of extra services, including international delivery, print in-store devices in our ParcelShops, safe place photos and renewable energy fuelled vehicles. We’re now the largest parcel delivery business in the UK offering 7-day delivery solutions for anyone who wants to send a parcel. We work alongside 80% of the UK’s top retailers including Next, ASOS, John Lewis, M&S and Pretty Little Thing.