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The UK’s consumer delivery specialist, providing flexible and affordable delivery options to home, work, ParcelShops & Lockers.

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ratings over the past year

Hermes is no longer an active Feefo customer
Displaying all 12,778 reviews
TC
Trusted Customer
6 years ago
Date of purchase: 28/08/2018
What Trusted Customer said about Hermes:
Garbage
I have been sending parcels every day for a while and had a great deal of bad customer service lately with parcels taking 9 days to be delivered and I always pay extra to obtain a signature and my...

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TC
Trusted Customer
6 years ago
Date of purchase: 28/08/2018
What Trusted Customer said about Hermes:
Highly recommended - very reliable - prompt delivery
Use them daily - highly recommended
Trusted Customer
6 years ago
Date of purchase: 28/08/2018
Rather unpleasant courier.
Service is good but our previous friendly and pleasant courier has been replaced with someone rather surly and unpleasant.
TC
Trusted Customer
6 years ago
Date of purchase: 28/08/2018
What Trusted Customer said about Hermes:
parcel didn`t arrived to my client and after 10 days return for me after more that 6 chat conversation to sort out this issue.
TC
Trusted Customer
6 years ago
Date of purchase: 28/08/2018
What Trusted Customer said about Hermes:
Hermes should not destroy people's parcels regardless of whether there is some damage or not. I should receive full compensation if my parcel is destroyed without me being consulted. The...

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TC
Trusted Customer
Dodworth
6 years ago
Date of purchase: 28/08/2018
What Trusted Customer said about Hermes:
Polite, friendly and obliging. Represented Hermes very well.
Contacted the shop which was in a different area to my usual one. I called ahead to check what time the parcels were collected by the driver. The lady (Allsorts - Ossett) was most polite and...

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TC
Trusted Customer
6 years ago
Date of purchase: 28/08/2018
What Trusted Customer said about Hermes:
Completely disgusted
It is clear they have no respect for their customer's property.Two of my items have been damaged by them and, despite paying extra to cover the full value of items, accept no responsibility for the...

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TC
Trusted Customer
Derby
6 years ago
Date of purchase: 28/08/2018
What Trusted Customer said about Hermes:
Great value for money
I've been using Hermes for over 4 years to ship my UK parcels. Very rarely do I get any problems and although it's not an express service it's great value for money from £2.79 fully tracked!! You...

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Trusted Customer
6 years ago
Date of purchase: 28/08/2018
good service
All went smoothly
TC
Trusted Customer
6 years ago
Date of purchase: 28/08/2018
What Trusted Customer said about Hermes:
I usually put my orders on by quick send but it wouldnot allow me to find the addresses so had to put all my orders on the other way putting all the addresses on one by one which after a bank holiday...

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About Hermes
We’re Hermes, the parcel people. We’re the UK’s consumer delivery specialist, providing flexible and affordable delivery options to home, work, ParcelShops and Lockers, delivering more than 630 million parcels a year with a mission to be the UK’s carrier of choice. The Hermes journey began in 1974 as Grattan Mail Order in Bradford. We’ve grown over the years, with an increasing number of hubs and depots across the country, a constantly expanding number of ParcelShops and a growing friendly, local courier network. In 2009, we launched our customer to customer business offering a cheaper, easier, faster way to send parcels. Since the launch, we’ve added lots of extra services, including international delivery, print in-store devices in our ParcelShops, safe place photos and renewable energy fuelled vehicles. We’re now the largest parcel delivery business in the UK offering 7-day delivery solutions for anyone who wants to send a parcel. We work alongside 80% of the UK’s top retailers including Next, ASOS, John Lewis, M&S and Pretty Little Thing.
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Hermes Group, Capitol House, 1 Capitol Close, Morley, LEEDS, West Yorkshire, LS27 0WH, United Kingdom
Why trust Feefo reviews?

About Hermes
We’re Hermes, the parcel people. We’re the UK’s consumer delivery specialist, providing flexible and affordable delivery options to home, work, ParcelShops and Lockers, delivering more than 630 million parcels a year with a mission to be the UK’s carrier of choice. The Hermes journey began in 1974 as Grattan Mail Order in Bradford. We’ve grown over the years, with an increasing number of hubs and depots across the country, a constantly expanding number of ParcelShops and a growing friendly, local courier network. In 2009, we launched our customer to customer business offering a cheaper, easier, faster way to send parcels. Since the launch, we’ve added lots of extra services, including international delivery, print in-store devices in our ParcelShops, safe place photos and renewable energy fuelled vehicles. We’re now the largest parcel delivery business in the UK offering 7-day delivery solutions for anyone who wants to send a parcel. We work alongside 80% of the UK’s top retailers including Next, ASOS, John Lewis, M&S and Pretty Little Thing.