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Rated
Good

MSL provides claims services & legal expenses insurance with a strong ethos of putting customers’ needs first.

Service
3.9
/5

5

4

3

2

1

180

31

3

9

58

281

ratings over the past year

Displaying all 2,331 reviews
MG
Mrs Sandra Gibbs
Swindon
18 days ago
Date of purchase: 11/06/2025
What Mrs Sandra Gibbs said about MSL:
MSL taking the stress and pain away from an accident
Very easy to log a claim and the situation back and let the relevant companies do their work. Communication is good and also ta taking the pain awaking the concerns away.
Trusted Customer
24 days ago
Date of purchase: 04/06/2025
MS
Mr Kayse Hussein Sahal
London
27 days ago
Date of purchase: 08/06/2025
MH
Mr Ashaq Husin
London
1 month ago
Date of purchase: 29/05/2025
What Mr Ashaq Husin said about MSL:
Good service
Trusted Customer
1 month ago
Date of purchase: 03/06/2025
MK
Mr Farhan Khalid
1 month ago
Date of purchase: 24/05/2025
What Mr Farhan Khalid said about MSL:
I had an non fault incident as car hit me at the back, first I talk to mr Nadeem explain all the incident situation ge took all the details was really helpful. They arrange replacement car and...

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Trusted Customer
1 month ago
Date of purchase: 26/05/2025
Bad customer service
Very bad service
MA
Mr Razib Ali
London
1 month ago
Date of purchase: 26/05/2025
What Mr Razib Ali said about MSL:
My names Razib Ali and this is my first time that I had accident without getting worried very nice customer service 👌
Trusted Customer
1 month ago
Date of purchase: 30/05/2025
Good customer service,friendly and understanding staff.
Trusted Customer
1 month ago
Date of purchase: 31/05/2025
They are quite to respond to your need
About MSL
MSL is one of the UK’s longest established providers of claims services & legal expenses insurance. Founded in 1984, MSL remains independently owned with a strong ethos of putting customers’ needs at the forefront of product and service design. Experienced in complex claims, MSL aims to go further to understand our customers’ needs, supporting them through continuous investment in our people and processes as we aspire to be a top-three provider of market leading legal expenses insurance, assistance and claims services.
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MSL, 5400 Lakeside, Cheadle Royal Business Park, Cheadle, Cheshire, SK8 3GQ, United Kingdom
Why trust Feefo reviews?

About MSL
MSL is one of the UK’s longest established providers of claims services & legal expenses insurance. Founded in 1984, MSL remains independently owned with a strong ethos of putting customers’ needs at the forefront of product and service design. Experienced in complex claims, MSL aims to go further to understand our customers’ needs, supporting them through continuous investment in our people and processes as we aspire to be a top-three provider of market leading legal expenses insurance, assistance and claims services.