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MSL Reviews

http://www.msl.co.uk/

Rated

Excellent

MSL provides claims services & legal expenses insurance with a strong ethos of putting customers’ needs first.

Service

182

283

ratings over the past year

Displaying all 2,333 reviews

Trusted Customer

18 hours ago

Date of purchase: 27/06/2025

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Mr Tariq Mahmood

Birmingham

1 day ago

Date of purchase: 07/07/2025

What Mr Tariq Mahmood said about MSL:

Excellent service

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Trusted Customer

4 days ago

Date of purchase: 03/07/2025

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Trusted Customer

5 days ago

Date of purchase: 03/07/2025

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Trusted Customer

12 days ago

Date of purchase: 26/06/2025

They did not contact me when they’d been instructed by insurance company, I had to phone nearly 5 hours later before close of business. They’ve organised my hire car at the earliest convenience of 3...

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Jenita

MSL

9 days ago

Good afternoon, Thank you for taking the time to complete our survey and share your thoughts on our service. We value all customer feedback and use it to help identify areas which require improvement. Your details have been passed to a member of our team who will be in contact to discuss your experience. The Customer Experience Team

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Trusted Customer

12 days ago

Date of purchase: 05/06/2025

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Mr Mohammad Jamil

Crawley

13 days ago

Date of purchase: 09/06/2025

What Mr Mohammad Jamil said about MSL:

Very good , I have to wait until my case is dealt with conclusively

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Mr Ibrahim Gulaid

Birmingham

13 days ago

Date of purchase: 19/06/2025

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Trusted Customer

15 days ago

Date of purchase: 14/06/2025

Staff need to trained how to deal with stressful situation and know how to support people during hard times. They need more empathy. Although, the claim process should take less time. More than 1...

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Michael Sampson

MSL

15 days ago

Good morning, Thank you for taking the time to complete our survey and share your thoughts on our service. We value all customer feedback and use it to help identify areas which require improvement. Your details have been passed to a member of our team who will be in contact to discuss your experience. The Customer Experience Team

See full customer review

Trusted Customer

18 days ago

Date of purchase: 19/06/2025

Made a claim 100 times more difficult

Absolutely shocking Service don’t have a clue when a replacement car is going to be available asking information that is required by the insurance company and not required to give them if they stuck...

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About MSL

MSL is one of the UK’s longest established providers of claims services & legal expenses insurance. Founded in 1984, MSL remains independently owned with a strong ethos of putting customers’ needs at the forefront of product and service design. Experienced in complex claims, MSL aims to go further to understand our customers’ needs, supporting them through continuous investment in our people and processes as we aspire to be a top-three provider of market leading legal expenses insurance, assistance and claims services.

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0161 822 0088

MSL, 5400 Lakeside, Cheadle Royal Business Park, Cheadle, Cheshire, SK8 3GQ, United Kingdom

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