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MSL Reviews

http://www.msl.co.uk/
Rated
Good

MSL provides claims services & legal expenses insurance with a strong ethos of putting customers’ needs first.

Service
3.9
/5

5

4

3

2

1

180

31

3

9

58

281

ratings over the past year

Displaying all 2,331 reviews
Trusted Customer
1 day ago
Date of purchase: 03/07/2025
0
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Trusted Customer
2 days ago
Date of purchase: 03/07/2025
0
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Trusted Customer
9 days ago
Date of purchase: 26/06/2025
They did not contact me when they’d been instructed by insurance company, I had to phone nearly 5 hours later before close of business. They’ve organised my hire car at the earliest convenience of 3...

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Jenita
MSL
6 days ago
Good afternoon, Thank you for taking the time to complete our survey and share your thoughts on our service. We value all customer feedback and use it to help identify areas which require improvement. Your details have been passed to a member of our team who will be in contact to discuss your experience. The Customer Experience Team
0
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Trusted Customer
9 days ago
Date of purchase: 05/06/2025
0
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MJ
Mr Mohammad Jamil
Crawley
10 days ago
Date of purchase: 09/06/2025
What Mr Mohammad Jamil said about MSL:
70
Very good , I have to wait until my case is dealt with conclusively
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MG
Mr Ibrahim Gulaid
Birmingham
10 days ago
Date of purchase: 19/06/2025
0
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Trusted Customer
11 days ago
Date of purchase: 14/06/2025
Staff need to trained how to deal with stressful situation and know how to support people during hard times. They need more empathy. Although, the claim process should take less time. More than 1...

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Michael Sampson
MSL
11 days ago
Good morning, Thank you for taking the time to complete our survey and share your thoughts on our service. We value all customer feedback and use it to help identify areas which require improvement. Your details have been passed to a member of our team who will be in contact to discuss your experience. The Customer Experience Team
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Trusted Customer
15 days ago
Date of purchase: 19/06/2025
Made a claim 100 times more difficult
Absolutely shocking Service don’t have a clue when a replacement car is going to be available asking information that is required by the insurance company and not required to give them if they stuck...

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0
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Trusted Customer
15 days ago
Date of purchase: 15/06/2025
is good service
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Trusted Customer
17 days ago
Date of purchase: 16/06/2025
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About MSL
MSL is one of the UK’s longest established providers of claims services & legal expenses insurance. Founded in 1984, MSL remains independently owned with a strong ethos of putting customers’ needs at the forefront of product and service design. Experienced in complex claims, MSL aims to go further to understand our customers’ needs, supporting them through continuous investment in our people and processes as we aspire to be a top-three provider of market leading legal expenses insurance, assistance and claims services.
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0161 822 0088
MSL, 5400 Lakeside, Cheadle Royal Business Park, Cheadle, Cheshire, SK8 3GQ, United Kingdom
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About MSL
MSL is one of the UK’s longest established providers of claims services & legal expenses insurance. Founded in 1984, MSL remains independently owned with a strong ethos of putting customers’ needs at the forefront of product and service design. Experienced in complex claims, MSL aims to go further to understand our customers’ needs, supporting them through continuous investment in our people and processes as we aspire to be a top-three provider of market leading legal expenses insurance, assistance and claims services.