Merchant Logo
Rated
Good

MSL provides claims services & legal expenses insurance with a strong ethos of putting customers’ needs first.

Service
3.9
/5

5

4

3

2

1

181

25

12

15

56

289

ratings over the past year

Displaying all 2,054 reviews
Trusted Customer
2 days ago
Date of purchase: 17/07/2024
They're willing to get you back on the road, but everything takes time. I guess you have to be patient with them. The only thoughts was anytime you call someone, they always ask you for your first lin
...
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Merchant Logo
Charney
MSL
4 hours ago
Good morning, We are delighted you were pleased with the service you received and appreciate you taking the time to complete our survey. Kind Regards, The Customer Service Team
MA
Mr Chaudhary Tauqeer Ahmed
Hayes
6 days ago
Date of purchase: 12/07/2024
Merchant Logo
Charney
MSL
6 days ago
Good afternoon, We are delighted you were pleased with the service you received and appreciate you taking the time to complete our survey. Kind Regards, The Customer Service Team
MA
Mr Muhammad Adnan
Sutton
11 days ago
Date of purchase: 09/07/2024
Merchant Logo
Charney
MSL
10 days ago
Good afternoon, We are delighted you were pleased with the service you received and appreciate you taking the time to complete our survey. Kind Regards, The Customer Service Team
Trusted Customer
16 days ago
Date of purchase: 14/06/2024
bad experience give wrong information
Merchant Logo
Debra
MSL
14 days ago
Good afternoon, Thank you for taking the time to complete our survey and share your thoughts on our service. We value all customer feedback and use it to help identify areas which require improvement. Your details have been passed to a member of our team who will be in contact to discuss your experience. The Customer Experience Team
Trusted Customer
1 month ago
Date of purchase: 16/06/2024
Excellend
Merchant Logo
Sarah
MSL
1 month ago
Good afternoon, We are delighted you were pleased with the service you received and appreciate you taking the time to complete our survey. Kind Regards, The Customer Service Team
Trusted Customer
23 days ago
Date of purchase: 20/06/2024
Merchant Logo
Charney
MSL
21 days ago
Good morning, Thank you for taking the time to complete our survey and share your thoughts on our service. We value all customer feedback and use it to help identify areas which require improvement. Your details have been passed to a member of our team who will be in contact to discuss your experience. The Customer Experience Team
ML
Ms Lisa Lewis
Cardiff
23 days ago
Date of purchase: 21/06/2024
Merchant Logo
Charney
MSL
21 days ago
Good morning, We are delighted you were pleased with the service you received and appreciate you taking the time to complete our survey. Kind Regards, The Customer Service Team
Trusted Customer
25 days ago
Date of purchase: 19/06/2024
It's Been more than a week I have no idea what is going on and where the process is. Feeling just hanging in the air.
Merchant Logo
Charney
MSL
25 days ago
Good afternoon, Thank you for taking the time to complete our survey and share your thoughts on our service. Kind Regards, The Customer Service Team
Trusted Customer
26 days ago
Date of purchase: 24/06/2024
Very nice and friendly
Merchant Logo
Charney
MSL
25 days ago
Good afternoon, We are delighted you were pleased with the service you received and appreciate you taking the time to complete our survey. Kind Regards, The Customer Service Team
Trusted Customer
26 days ago
Date of purchase: 23/06/2024
They made quick that it was my fault With out investigating the bigger picture of the accident
Merchant Logo
Charney
MSL
25 days ago
Good afternoon, Thank you for taking the time to complete our survey and share your thoughts on our service. Kind Regards, The Customer Service Team
About MSL
MSL is one of the UK’s longest established providers of claims services & legal expenses insurance. Founded in 1984, MSL remains independently owned with a strong ethos of putting customers’ needs at the forefront of product and service design. Experienced in complex claims, MSL aims to go further to understand our customers’ needs, supporting them through continuous investment in our people and processes as we aspire to be a top-three provider of market leading legal expenses insurance, assistance and claims services.
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MSL, No.1 Lakeside, Cheadle Royal Business Park, Cheadle, Cheshire, SK8 3GW, United Kingdom
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About MSL
MSL is one of the UK’s longest established providers of claims services & legal expenses insurance. Founded in 1984, MSL remains independently owned with a strong ethos of putting customers’ needs at the forefront of product and service design. Experienced in complex claims, MSL aims to go further to understand our customers’ needs, supporting them through continuous investment in our people and processes as we aspire to be a top-three provider of market leading legal expenses insurance, assistance and claims services.