Good morning,
Thank you for your recent feedback,
We are sorry to hear of your cause for complaint, we will be investigating this matter further and we do thank you for alerting us to this.
A member of our customer services team will also be in contact with you shortly.
Best regards,
Moss Bros Customer Service
Product reviews
Date of purchase: 02/02/2015
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Trusted Customer
11 years ago
Good, efficient service; a little perfunctory, however.
The service in store was fantastic, extremely polite and friendly. Not so impressed with the automated emails - The confirmation of order was misleading and indicated that the pick up address was...
The website was not particularly intuitive and I had to be helped through the screens by a customer service advisor. But the suit turned up on time and contained what I expected.
Good service, easy pick up. The web ordering functionality could be improved by better explanation of sizes and the result of your measurement entries. Also better explanation of the dates for pickup...
I've already emailed the detail through, but, in summary, the suit I hired did not turn up in time for the event it was booked for. Processes regarding ordering, automated communication and the like...
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Trusted Customer
11 years ago
Nice idea, shame about the reality.
Moss Bros.
Moss Bros Hire
11 years ago
Good afternoon,
Thank you for your recent feedback,
We are sorry to hear of your cause for complaint, and assure you this isn't indicative of the level of service we usually provide.
We will be investigating this matter further and we do thank you for alerting us to this.
A member of our customer services team has been in contact with you directly, the matter has now been fully resolved.
Once again please accept our sincere apologies,
Best regards,
Moss Bros Customer Service
Trusted Customer
11 years ago
Thank for your reply. Whilst I have been in touch with your customer service team - who failed to respond to my initial emails, despite providing then with 3 days in which to do do, I am not aware of this matter having been resolved. Your feedback response is the first communication I have had from Moss Bros since my complaint was acknowledged on Wednesday.
However, as my complaint has been fully resolved I look forward to bring brought up to speed on the outcome presently!
Moss Bros.
Moss Bros Hire
11 years ago
Good afternoon,
One of our customers team will resend the email to you, the original email was sent to you on 27th of January at 1435hrs.
Best regards,
Moss Bros Customer Service
As the nation's number one men's suit specialist, Moss Bros Hire offers a wide range of formalwear for every special occasion. Whether required for a wedding, a black tie event or Royal Ascot, we have a solution to suit you.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
As the nation's number one men's suit specialist, Moss Bros Hire offers a wide range of formalwear for every special occasion. Whether required for a wedding, a black tie event or Royal Ascot, we have a solution to suit you.
