Attention to client (my son) was extremely poor. Staff were watching a football match on tv and therefore distracted. A coffee mug was on the counter. Other clients were also left on their own for...
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Moss Bros.
Moss Bros Hire
11 years ago
Good afternoon,
Thank you for your recent feedback,
We are sorry to hear of your cause for complaint, and assure you this isn't indicative of the level of service we usually provide.
We will be investigating this matter further and we do thank you for alerting us to this.
A member of our customer services team will also be in contact with you shortly.
Best regards,
Moss Bros Customer Service
Fantastic service. Quick. Order changed in-store [without any fuss], as I had put wrong sizing on the webpage order. It was very helpful to return the hired Dinner Suit, to a more convenient...
Seems to ran by kids who have no authority. I'd paid twice online and had to prove by sending an emailed bank statement rather than get a refund in store like any other large chain would do. Makes no...
Read more
Moss Bros.
Moss Bros Hire
11 years ago
Good afternoon,
Thank you for your recent feedback,
We are sorry to hear of your cause for complaint, and assure you this isn't indicative of the level of service we usually provide.
We will be investigating this matter further and we do thank you for alerting us to this.
A member of our customer services team will also be in contact with you shortly.
Best regards,
Moss Bros Customer Service
Only issue was that system still had me as not having returned goods aafter hire period, and so kept sending reminder emails, when in fact the hire goods ahd been returned in good time.
Despite order being placed on-line on 5th January for 31 January the suit did not arrives on 30th as requested. It took a phone call to get it dispatched by courier.
The staff were very helpful and well mannered.
On collection the suit was not in good order, with the only button on it broken and no cuff links in the bag.
As the nation's number one men's suit specialist, Moss Bros Hire offers a wide range of formalwear for every special occasion. Whether required for a wedding, a black tie event or Royal Ascot, we have a solution to suit you.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
As the nation's number one men's suit specialist, Moss Bros Hire offers a wide range of formalwear for every special occasion. Whether required for a wedding, a black tie event or Royal Ascot, we have a solution to suit you.
