Was not told the Tonbridge store had closed down as on your website it says it is an available place for pick up. Only discovered this the day before my event and then the suit was delivered to the...
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Moss Bros.
Moss Bros Hire
11 years ago
Good afternoon,
Thank you for your recent feedback,
A member of our customer services team has contacted you directly in relation to this matter. We will resolve this matter directly with you.
Please accept our apologies for any inconvenience caused,
Best regards,
Moss Bros Customer Service
I ordered online. Drove 20 miles to collect on the selected day. The suit was not there. Hung around for over an hour while they tried to find the suit. Was then told they didn't have a 36 waist...
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Moss Bros.
Moss Bros Hire
11 years ago
Good morning,
Thank you for your recent feedback,
We are sorry to hear of your cause for complaint, and assure you this isn't indicative of the level of service we usually provide.
We will be investigating this matter further and we do thank you for alerting us to this.
A member of our customer services team will also be in contact with you shortly.
Best regards,
Moss Bros Customer Service
Wasn't shown or asked for a demo of how to use the bow tie, which was not obvious in the slightest. As a result, I couldn't fasten the bow tie and had to remove it. Completely ruining the outfit....
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Moss Bros.
Moss Bros Hire
11 years ago
Good morning,
Thank you for your recent feedback,
We are sorry to hear of your cause for complaint, and assure you this isn't indicative of the level of service we usually provide.
We will be investigating this matter further and we do thank you for alerting us to this.
A member of our customer services team will also be in contact with you shortly.
Best regards,
Moss Bros Customer Service
Your customer service was excellent only problem I found was your delivery company could not find the drop location twice had to arrange a different location on the day of the event is needed suit...
Good afternoon,
Thank you for your recent feedback,
In response to your comments we can confirm that there are two types of waistcoats available for hire, we have a standard waistcoat and a vest. Just looking at your order the vest has been ordered and is the garment provided.
A member of our customer services team has contacted you directly so we can assist you further.
Best regards,
Moss Bros Customer Service
As the nation's number one men's suit specialist, Moss Bros Hire offers a wide range of formalwear for every special occasion. Whether required for a wedding, a black tie event or Royal Ascot, we have a solution to suit you.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
As the nation's number one men's suit specialist, Moss Bros Hire offers a wide range of formalwear for every special occasion. Whether required for a wedding, a black tie event or Royal Ascot, we have a solution to suit you.
