When I arrived at the store on Wednesday to try on my suit, they hadn't seen my order and didn't have the suit I requested available. They seemed really confused and tended to suggest I was mistaken...
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Moss Bros.
Moss Bros Hire
11 years ago
Good afternoon,
We are sorry to hear of your cause for complaint, and assure you this isn't indicative of the level of service we usually provide.
We will be investigating this matter further and we do thank you for alerting us to this.
A member of our customer services team will also be in contact with you shortly.
Best regards,
Moss Bros Customer Service
Product reviews
Date of purchase: 28/02/2015
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Trusted Customer
11 years ago
Service was good. Shirt wasn't.
Product reviews
Date of purchase: 21/02/2015
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Trusted Customer
11 years ago
Excellent service from start to finish would definitely use again
Store staff were arrogant, require an appointment for hire bookings on Saturdays and six weeks notice. Online service just as bad, webpage does not lead you to the cheapest option clearly, then their...
The store was incredibly tired and I got the impression staff didn't really care. I tried on a pair of trousers which were blatantly too long and the staff member said they were fine. They weren't. I...
Your basic online process worked well enough. But then they changed the store for pick up but didn't clearly say that. Only showed a different store on the pick up line, I almost missed seeing it....
Very happy with the delivery and return and well packed suit. Website a little difficult to navigate though as not really sure how to hire what I wanted for a funeral - but the woman on the phone...
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Moss Bros.
Moss Bros Hire
11 years ago
Good afternoon,
Thank you for your recent feedback,
We are disappointed to hear of your comments in respect of the shoes that you hired from us. All feedback received is taken seriously and is used to improve our services going forward.
On a positive note we are very pleased to hear that you were satisfied with the overall service.
Thank you once again for your time,
Best regards,
Moss Bros Customer Service
As the nation's number one men's suit specialist, Moss Bros Hire offers a wide range of formalwear for every special occasion. Whether required for a wedding, a black tie event or Royal Ascot, we have a solution to suit you.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
As the nation's number one men's suit specialist, Moss Bros Hire offers a wide range of formalwear for every special occasion. Whether required for a wedding, a black tie event or Royal Ascot, we have a solution to suit you.
