Had a few issues: when i picked up the hired items the shirt was fresh out of the bag, however that meant it was all creased, and Moss Bros stated they did not have the equipment to press it, so I...
I would have given an Excellent, however I received multiple and confusing emails regarding the pick up of the hire tux. One email stating that it will be picked up on the 21st, another telling me...
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Moss Bros.
Moss Bros Hire
11 years ago
Good afternoon,
Thank you for your recent feedback,
We are sorry to hear of your cause for complaint, and assure you this isn't indicative of the level of service we usually provide.
We will be investigating this matter further and we do thank you for alerting us to this.
A member of our customer services team will also be in contact with you shortly.
Best regards,
Moss Bros Customer Service
Suit was not delivered, spent about 50 GBP for taxi to get it from nearest DPD office
Moss Bros.
Moss Bros Hire
11 years ago
Good morning,
We are sorry to hear of your cause for complaint, and assure you this isn't indicative of the level of service we usually provide.
We will be investigating this matter further and we do thank you for alerting us to this.
A member of our customer services team will also be in contact with you shortly.
Best regards,
Moss Bros Customer Service
Promised to delivered the product on certain date but was delayed. No apology given
Moss Bros.
Moss Bros Hire
11 years ago
Good afternoon,
We are sorry to hear of your cause for complaint, and assure you this isn't indicative of the level of service we usually provide.
We will be investigating this matter further and we do thank you for alerting us to this.
A member of our customer services team will also be in contact with you shortly.
best regards,
Moss Bros Customer Service
The delivery of the suit went to the wrong address - I specifically asked for it to be delivered to 30 queens square and it actually went to 33 harry stoke road my home address instead.
I was puzzled to be charged an additional £10 when collecting my online order. The reason for this was not satisfactorily explained.
I also found worrying anomalies on the website where in a couple...
As the nation's number one men's suit specialist, Moss Bros Hire offers a wide range of formalwear for every special occasion. Whether required for a wedding, a black tie event or Royal Ascot, we have a solution to suit you.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
As the nation's number one men's suit specialist, Moss Bros Hire offers a wide range of formalwear for every special occasion. Whether required for a wedding, a black tie event or Royal Ascot, we have a solution to suit you.
