I paid for next day delivery and the suit did not arrive and, therefore, I rang towards the end of the day and was told there was a glitch and that the suit had not been sent. Therefore, it came the...
Good afternoon,
Thank you for your recent feedback,
We are sorry to hear of your comments and for any inconvenience caused. A member of our customer services team will be in contact with you directly so we can obtain further details.
All feedback received is used to improve our services going forward.
Best regards,
Moss Bros Customer Service
I hired a French Connection black tie outfit. I chose trousers with 28" waist. When I collected the outfit from the Oxford St shop, I was told that 30" was the minimum size, and that I cannot...
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Moss Bros.
Moss Bros Hire
11 years ago
Good afternoon,
Thank you for your recent feedback,
One of our customer services team members has been in direct contact with you and will work with you to obtain a resolution.
If you need anything else in the meantime then please do not hesitate to contact us directly,
Best regards,
Moss Bros Customer Service
Online ordering process could have been excellent and is the way to go. However. You attempted, twice, to charge me a late fitting fee even though I arrived in the shop (Peterborough) at the time...
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Moss Bros.
Moss Bros Hire
11 years ago
Good afternoon,
Thank you for your recent feedback,
A member of our customer services team has been in direct contact with you so we can obtain further details from you.
If you need any further assistance in the meantime then please don't hesitate to contact us.
Kind regards,
Moss Bros Customer Service
The delivery on the first day was not till after 18:00hrs which I had to chase and this did mean that I ended up waiting in the while day.;ike the pick up service text, a 1 hour window should be...
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Moss Bros.
Moss Bros Hire
11 years ago
Good afternoon,
Thank you for your recent feedback,
The courier company we use is DPD and they always send a text message to give a time slot for delivery, please accept our apologies if you did not receive this text message.
We will notify the courier company as to your comments to improve the service going forward.
Once again we apologise for any inconvenience caused.
Best regards,
Moss Bros Customer Service
Having placed my order, I did not receive the expected email acknowledgement, however speaking to customer support they were able to trace my order and provide me with the necessary information -...
As the nation's number one men's suit specialist, Moss Bros Hire offers a wide range of formalwear for every special occasion. Whether required for a wedding, a black tie event or Royal Ascot, we have a solution to suit you.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
As the nation's number one men's suit specialist, Moss Bros Hire offers a wide range of formalwear for every special occasion. Whether required for a wedding, a black tie event or Royal Ascot, we have a solution to suit you.
