You sent me TWELVE emails on the day the suit was due to be returned - this was a ridiculous amount of spam and so annoying! I work full time so there's no way I could return it before 5, yet you...
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Moss Bros.
Moss Bros Hire
11 years ago
Good afternoon,
Thank you for your recent feedback,
We have been having problems with our servers which supply our hire email platform. This has resulted in duplicate reminders being sent out.
This matter has now been resolved, please accept our apologies for nay inconvenience this may have caused.
Best regards,
Moss Bros Customer Service
The online service was terrible. There is no obvious explanation for the 'rental dispatch courier fee'. I managed to work out what it was for and avoid it (as I did not need it). I e-mailed customer...
Really poor online service, in-store service and customer support service. Probably the worst I have experienced
Moss Bros.
Moss Bros Hire
11 years ago
Good afternoon,
We are sorry to hear of your cause for complaint, and assure you this isn't indicative of the level of service we usually provide.
We will be investigating this matter further and we do thank you for alerting us to this.
A member of our customer services team will also be in contact with you shortly.
Best regards,
Moss Bros Customer Service
Product reviews
Date of purchase: 14/12/2014
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Trusted Customer
11 years ago
good internet ordering service
Product reviews
Date of purchase: 14/12/2014
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Trusted Customer
11 years ago
Very efficient service, no hassle, very professional and seamless.
Didn't get much help with sizing from staff went to try the products on.
I returned the product on time to the Clapham Junction store. However, I've been receiving multiple emails from Moss Bros...
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Product reviews
Date of purchase: 13/12/2014
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Trusted Customer
11 years ago
Too many reminder emails even after I had returned product.
Overall, the service was decent. What did not impress me was that when I came to drop the clothes off, there was no one in the "Hire" section of the store. There were clerks in other parts of the...
This was for my son, and done on-line from overseas. It worked well and despite some sizing difficulties the team at Regent street were able to provide a good fitting suit.
As the nation's number one men's suit specialist, Moss Bros Hire offers a wide range of formalwear for every special occasion. Whether required for a wedding, a black tie event or Royal Ascot, we have a solution to suit you.
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Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
As the nation's number one men's suit specialist, Moss Bros Hire offers a wide range of formalwear for every special occasion. Whether required for a wedding, a black tie event or Royal Ascot, we have a solution to suit you.
