The service was good, friendly and efficient, especially as it was a last minute hire. I have been besieged, however with automated emails every half-hour asking me to return the suit (I returned it...
Received 6 emails and one text message reminding me to return my goods or face a fine. Tone threatening rather than helpful.
Moss Bros.
Moss Bros Hire
11 years ago
Good morning,
Thank you for your recent feedback,
We are sorry to hear of your cause for complaint,
We will be investigating this matter further and we do thank you for alerting us to this.
Please accept our apologies for any inconvenience caused,
Best regards,
Moss Bros Customer Service
Tux was ready on time. Would recommend sizing in store; I sized online and the suit didn't fit as well as one would like. Continued to received texts and emails from Moss Bros. about returning the...
Paid for Saturday delivery - did not arrive. Arrived 3 hours before event on Monday instead. Requested Tuesday pickup. Did not pickup until Thursday. Customer service ranged from unhelpful to...
Delivery was sent to wrong address. Had to personally chase delivery company DHL and moss bros to resolve. Also delivery company used has terrible service (on hold for over 20 mins and then cut off)
Very poor customer service. I had to do a lot of chasing to get my refund that I'd been promised and different staff contradict one another. A week later and I'm still awaiting a resolution
As the nation's number one men's suit specialist, Moss Bros Hire offers a wide range of formalwear for every special occasion. Whether required for a wedding, a black tie event or Royal Ascot, we have a solution to suit you.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
As the nation's number one men's suit specialist, Moss Bros Hire offers a wide range of formalwear for every special occasion. Whether required for a wedding, a black tie event or Royal Ascot, we have a solution to suit you.
