Thank you for your feedback. We are disappointed to read of your recent experience with our hire online service.
We can confirm your suit had arrived on the collection date you provided. Please accept our sincere apologies for the lack of communication.
We pride ourselves on the service we offer our customers and I was very disappointed to learn of your experience, please accept my apologies on behalf of Moss Bros. I can assure you that your experience is in no way indicative of the service of Moss Bros as a business and all feedback received is taken seriously and will be used to improve the service we offer our customers.
Kind Regards,
Moss Bros Customer Services
Was disgusted to find out that the kilt was not 'delivered' through the online service and it was made up in store from supplies they already had. However I was charged an extra £35 for the...
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Moss Bros.
Moss Bros Hire
11 years ago
Good afternoon,
Thank you for your recent feedback,
The advertised price is the standard cost for the hire package that you purchased. There are no additional or hidden charges that were applied to your order.
A member of our customer services team will contact you directly to explain this further.
We apologise for any inconvenience caused,
Best regards,
Moss Bros Customer Service
As the nation's number one men's suit specialist, Moss Bros Hire offers a wide range of formalwear for every special occasion. Whether required for a wedding, a black tie event or Royal Ascot, we have a solution to suit you.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
As the nation's number one men's suit specialist, Moss Bros Hire offers a wide range of formalwear for every special occasion. Whether required for a wedding, a black tie event or Royal Ascot, we have a solution to suit you.
