Posting review on behalf of the customer (elderly lady) Delivery driver stated that installation and removal was not included. On checking with head office he discovered it was included but he had...
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Chris
Marks Electrical
1 year ago
Good Afternoon,
Thank you for your review and I am sorry there was an issue with delivery and installation of your machine.
So we can investigate this matter further, please can you email complaints@markselectrical.co.uk and include a copy of this review as well as your Sales Order Number, we aim to respond within 48 hours.
Once again we are very sorry for any inconvenience caused.
Kind Regards
Marks Electrical Customer Services Team
I initially thought the installation was good until we used it with a load. Something wasn't right and had to reinstall the machine and level it from back to front. In moving the machine out...
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Chris
Marks Electrical
1 year ago
Dear Michael,
Thank you for your review and I am sorry you were unhappy with the service received.
I can confirm this feedback will sent to our driver supervisors to look into and reviewed however the use of Jubilee Clips for waste pipes is standard practise and the waster pipes are a standard length as supplied by the manufacturer.
Once again we are very sorry for any inconvenience caused.
Kind Regards
Marks Electrical Customer Services Team
The delivery was appalling - three doors damaged and carpet shockingly filthy. No care taken. Have called and was asked to send photos. Did that and no reply. Fridge also has misaligned doors so...
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Chris
Marks Electrical
1 year ago
Dear Kelly,
Thank you for your review and I am sorry there was an issue with delivery of your item.
I can confirm we are already looking into this and are awaiting further photos of the damage to your property so we can progress this matter forward.
Once again I am sorry for any inconvenience caused.
Kind Regards
Marks Electrical Customer Services Team
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DD
Domestic & General Accounts Department
1 year ago
Date of purchase: 16/02/2024
What Domestic & General Accounts Department said about Marks Electrical:
Arrived on time, good communications and proftdelivery
Marks Electrical was established in 1987 and has sold 100s of thousands of appliances to its satisfied customers. We are dedicated to providing high quality products at competitive prices.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Marks Electrical was established in 1987 and has sold 100s of thousands of appliances to its satisfied customers. We are dedicated to providing high quality products at competitive prices.